What are the responsibilities and job description for the Customer Experience Associate position at CalTec Computers?
Job Title: Customer Service / Dispatcher
Location: Downtown SLO
Job Type: Full-time
Pay: $22.00 - $28.00 per hour (based on experience)
Expected Hours: 40 per week
Schedule:
- 8-hour shifts - 8-5
- Monday to Friday
About Us: We are a dynamic IT company located near Downtown, known for our friendly and supportive office environment. Our culture is focused on quality, precision, and teamwork. We are dedicated to providing exceptional service to our clients and fostering a collaborative workplace.
Job Description: We are seeking a dedicated and detail-oriented person to join our team. The ideal candidate will have a background in accounts receivable, excellent customer service skills, and the ability to handle multiple tasks efficiently. This role is crucial for ensuring smooth office operations and providing basic support to our team and clients.
Key Responsibilities:
- Manage accounts receivable processes efficiently
- Schedule and coordinate workflow to ensure timely completion of tasks
- Deliver excellent customer service through phone calls, emails, and in-person visits
- Troubleshoot and resolve technical issues promptly, especially under deadlines
- Utilize Microsoft Word, Excel, Google Docs, and Google Drive for various tasks
- Follow up on projects and provide regular updates
- Handle multiple tasks effectively in a fast-paced environment
- Maintain basic knowledge of computer hardware to support team needs
Qualifications:
- 2 years of experience in customer service
- Proficiency in Microsoft applications (Word, Excel) and Google Workspace (Docs, Drive)
- Basic understanding of computer hardware and software for both Windows and Mac OS
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to troubleshoot and solve problems quickly
Benefits:
- Paid time off
Our Culture:
- Detail-oriented: We prioritize quality and precision in everything we do.
- People-oriented: We focus on support and fairness for our team.
- Team-oriented: We thrive on cooperation and collaboration.
If you are a proactive and reliable professional with a passion for IT we would love to hear from you. Join our team and contribute to our mission of delivering exceptional IT services.
To Apply: Please submit your resume and cover letter detailing your relevant experience and why you are a good fit for this role.
We look forward to meeting you!
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $22 - $28