What are the responsibilities and job description for the Call Center Agent position at Calm Water and Bath?
Are you someone whose voice instantly puts people at ease? At Calm Water & Bath in Cherry Hill, NJ, we're searching for full‑time or part-time Call Center Agents who bring warmth, clarity, and confidence to every conversation. With multiple hybrid remote/in-office positions available, apply today!
QUALIFICATIONS
- Calm and professional demeanor
- Strong verbal and written communication skills
- Comfortable with phone, text, email, and CRM systems
- Ability to follow established processes while staying personable
Preferred qualifications include prior call center, appointment‑setting, or customer service experience, and home improvement exposure is a plus for this hybrid remote/in-office role.
PAY: Our full-time or part-time Call Center Agent earns $40,000–$70,000 per year, including hourly, salary, and base commission options.
BENEFITS:
- Paid time off (PTO)
- Bonuses
- Growth opportunities
- Mentor/apprentice program
Keep reading to learn more about this hybrid remote/in-office position as our Call Center Agent!
A DAY IN THE LIFE OF A CALL CENTER AGENT
This position offers full‑time or part‑time hours from 8 am–8 pm Monday–Thursday, 8 am–6 pm Friday, and 10 am–4 pm Saturday and Sunday, with availability for mornings, evenings, and weekends.
In this hybrid remote/in-office role, you'll start each day creating calm from the first interaction. You'll answer calls, texts, emails, and web inquiries with warmth, guide homeowners through next steps, qualify leads, schedule appointments, and document everything in the CRM. Each conversation sets the tone for the homeowner's experience, making you a trusted first point of contact for the Calm Water & Bath brand.
ABOUT US
We're Calm Water & Bath-and yes, we remodel bathrooms, but what we really create is daily serenity. Because the bathroom is where every day begins and ends, our work directly impacts people's comfort, safety, and sense of calm. We focus deeply on supporting team members as they become the highest version of themselves, offering mentorship, respectful and intentional leadership, and a grounded environment where people feel valued, inspired, and genuinely seen. We believe work should feel meaningful and human, and we're committed to creating a space where growth is encouraged, calm is protected, and a sense of purpose is woven into everything we do.
Why here (and not the place down the road):
- Purpose beyond the paycheck - Your work creates daily peace of mind for homeowners.
- People-first culture - No chaos or fear-based leadership. We prize emotional intelligence, clarity, and respect.
- Real growth - We're scaling; you'll have room to learn, lead, evolve, and ultimately rise to your greatest potential.
- Community impact - Help South Jersey homeowners feel safe, supported, and proud of their homes.
- Great people, great energy - Kind, driven, growth-minded teammates who protect a healthy environment.
ARE YOU READY FOR THIS FULL-TIME OR PART-TIME OPPORTUNITY?
If you're ready to bring empathy, professionalism, and purpose to every interaction, apply today for this full-time or part-time role! Our initial application process is quick, easy, and mobile‑friendly, so you can get started in minutes.
Salary : $40,000 - $70,000