Internal Systems & Security Administrator

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000 clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
  
  
  

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We’re looking for an Internal Systems & Security Administrator to strengthen CTM’s internal security posture and ensure employees have secure, seamless access to the tools and systems they need to succeed.

You’ll oversee our internal technology systems, manage access and compliance programs, and help drive a culture of security awareness across the organization. You’ll work hands-on in system administration and ensure that CTM continues to meet key compliance standards like SOC 2, HIPAA, and PCI.

This role is ideal for a security-minded systems professional who enjoys improving internal processes, educating teams, and making security an integrated, approachable part of everyday operations.

Systems & Access Management

• Administer, configure, and optimize internal systems, including Google Workspace, Zoom, Adobe, OpenAI, and other enterprise tools.
• Manage employee provisioning and deprovisioning, ensuring appropriate access and compliance with least-privilege principles.
• Maintain an accurate inventory of licenses, access levels, and user activity across platforms.
• Evaluate and recommend tools that improve efficiency and data protection.
• Partner with leadership on software and hardware lifecycle planning and budgeting.
  
  
  

Security Operations & Compliance

• Support ongoing compliance programs (SOC 2, HIPAA, PCI) by maintaining documentation, coordinating audits, and tracking remediation efforts.
• Implement and monitor security controls for internal systems and endpoints.
• Facilitate quarterly and annual security reviews, penetration tests, and risk assessments.
• Lead internal security awareness initiatives, including training, communications, and best-practice documentation.
• Serve as the primary contact for customer security questionnaires and internal security-related inquiries.
• Document and support incident response activities and post-event reviews.
  
  
  

Hardware & Asset Management

• Manage the full lifecycle of employee hardware—procurement, provisioning, maintenance, and decommissioning.
• Ensure devices are configured and monitored for compliance with company standards.
• Maintain records of all IT assets and assist Finance with asset tracking and reporting.
  
  
  

Employee Education & Enablement

• Develop and maintain self-service documentation and learning materials that empower employees to use systems securely and effectively.
• Collaborate with P&C to ensure technology onboarding and offboarding processes are smooth and compliant.
• Promote a proactive culture of data security and shared responsibility across all teams.
  
  
  

What skills will help you to be effective on our team?

• Bachelor's degree in information technology, cybersecurity, computer science, or systems/network administration or equivalent practical experience
• Relevant certifications such as CompTIA A , Google Workspace Administrator Certification, SSCP, CCSK, HCISPP, CIDDP, etc. or similar certifications
• Experience installing, upgrading, and maintaining macOS and Linux environments (Ubuntu, Arch, Gentoo, CentOS, AWS-hosted systems, etc.).
• Familiarity with networking concepts and hardware (switches, routers, VLANs, PoE).
• Hands-on experience with endpoint management tools (Hexnode, JumpCloud, Kandji, Intune, etc.).
• Strong administration experience with Google Workspace, Zoom, Adobe, OpenAI, and other SaaS platforms (e.g., Basecamp, Slack).
• Solid understanding of IT fundamentals and how technology supports organizational goals.
• Highly adaptable and comfortable operating in a fast-paced, rapidly evolving environment.
• Able to meet deadlines, manage competing priorities, and deliver results
• Strong attention to detail, accuracy, and follow-through
• The ability to work independently, but also be a strong team player across the organization
• Excellent written and verbal skills, with the ability to explain technical topics to non-technical users
  
  
  

What you get in return:

• The expected salary range for this role will differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
  
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action