What are the responsibilities and job description for the Logistics Clerk position at CallTower?
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Description
Job Purpose
The Logistics Clerk is responsible for shipping and receiving of all equipment provided to CallTower customers. A key function in this role will be to accurately maintain asset and inventory records. This individual will also coordinate inbound shipments of customer returned equipment. This person will upgrade and provision customer equipment. Duties also include assisting the Purchasing Clerk with orders and maintaining office facilities.
Duties
Responsible for receiving equipment and accurately checking equipment into inventory
Responsible for processing customer returns from RMA’s, Offboards, and Demos
Responsible for pulling inventory, packaging equipment, building shipments, and recording deployments
Keep accurate shipping records and update CRM software with shipment details
Assist with all CRM cases assigned to Logistics Department
Test/configure outgoing or incoming phones to ensure equipment is in working order
Coordinate off-boarding requests with Project Managers and assist in equipment recovery
Assist Purchasing Clerk with order processing and purchase orders
Assist with maintaining the office facilities
Other Duties as assigned by management
Skills/Qualifications
Must be self-motivated and able to work independently and efficiently to meet deadlines and adapt to a fast-paced environment
Assertive and direct personality, able to build strong relationships
Analytical and detail-oriented problem-solver who is focused and takes ownership of issues
Excellent decision-making and problem-solving skills
Excellent written and verbal communication skills
Excellent customer service skills
Associates Degree Or Additional Relevant Experience Preferred
Excellent customer service skills for internal team customers and external customers
Must be organized, resourceful, self-starter with good interpersonal skills
Experience Working With VoIP And CPE Networking Hardware Preferred
Ability to perform a variety of complex tasks with minimal supervision
Ability to be in the office Monday – Friday during business hours
Reliable car for local errands (mileage reimbursed)
Able to lift 50 lbs
Benefits
Annual market comp evaluation
85% employer paid medical plans (HDHP and PPO options)
Dental/Vision
PTO accrual starts day one
100% 401k match on first 4%
Paid Parental Leave
100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
Salary Description
$20 - $23 an hour
Description
Job Purpose
The Logistics Clerk is responsible for shipping and receiving of all equipment provided to CallTower customers. A key function in this role will be to accurately maintain asset and inventory records. This individual will also coordinate inbound shipments of customer returned equipment. This person will upgrade and provision customer equipment. Duties also include assisting the Purchasing Clerk with orders and maintaining office facilities.
Duties
Responsible for receiving equipment and accurately checking equipment into inventory
Responsible for processing customer returns from RMA’s, Offboards, and Demos
Responsible for pulling inventory, packaging equipment, building shipments, and recording deployments
Keep accurate shipping records and update CRM software with shipment details
Assist with all CRM cases assigned to Logistics Department
Test/configure outgoing or incoming phones to ensure equipment is in working order
Coordinate off-boarding requests with Project Managers and assist in equipment recovery
Assist Purchasing Clerk with order processing and purchase orders
Assist with maintaining the office facilities
Other Duties as assigned by management
Skills/Qualifications
Must be self-motivated and able to work independently and efficiently to meet deadlines and adapt to a fast-paced environment
Assertive and direct personality, able to build strong relationships
Analytical and detail-oriented problem-solver who is focused and takes ownership of issues
Excellent decision-making and problem-solving skills
Excellent written and verbal communication skills
Excellent customer service skills
Associates Degree Or Additional Relevant Experience Preferred
Excellent customer service skills for internal team customers and external customers
Must be organized, resourceful, self-starter with good interpersonal skills
Experience Working With VoIP And CPE Networking Hardware Preferred
Ability to perform a variety of complex tasks with minimal supervision
Ability to be in the office Monday – Friday during business hours
Reliable car for local errands (mileage reimbursed)
Able to lift 50 lbs
Benefits
Annual market comp evaluation
85% employer paid medical plans (HDHP and PPO options)
Dental/Vision
PTO accrual starts day one
100% 401k match on first 4%
Paid Parental Leave
100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
Salary Description
$20 - $23 an hour
Salary : $20 - $23