MANAGER OF CODING & BILLING (CPC)

About Us

Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.

About the Role

The Manager of Billing works directly with the Director of Billing Operations to oversee all billing, reconciliation, and collections for patient visits across Callen-Lorde. This role manages a growing team, develops and refines operational practices, ensures compliance with all applicable laws and regulations, and serves as a key resource for billing and insurance verification processes.

You’ll play a critical role in:

• Supervising and guiding staff to ensure accurate, timely third-party revenue collection, including insurance verification and Medicaid authorizations.
• Overseeing hiring, training, scheduling, and performance evaluations for billing staff.
• Maintaining the security, accuracy, and integrity of electronic and paper billing systems.
• Collaborating with providers, finance, patient access services, and payers to resolve operational issues quickly and effectively.
• Driving quality improvement initiatives within the department.

Work Schedule:

This is a full-time position with regular business hours (Monday - Friday). Occasional evenings may be required. Callen-Lorde's main site in Chelsea is open Monday through Saturday.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

• High school diploma required; Bachelor’s in Finance, Accounting, or related field preferred.
• CPC, CCS, or CBCS certification.
• 5 years’ medical billing and coding experience,
• 4 years of supervisory experience.
• Ability to lead, train, and mentor teams on complex processes.
• Experience with Medicaid, Medicare, ACA plans, and private insurance.
• Proficiency with EPIC EHR and Microsoft Office Suite.

Desired Characteristics, Skills

• Strong written/oral communication skills and attention to detail.
• Experience in an FQHC, Article 28 clinic, or similar healthcare setting
• Knowledge of federal and NY State patient privacy regulations.
• Commitment to the mission of Callen-Lorde.