ASSOCIATE CHIEF MEDICAL OFFICER

About Us:

Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.

About the Role:

Callen-Lorde Community Health Center is seeking a collaborative and mission-driven Associate Chief Medical Officer (ACMO) to join our leadership team. The ACMO supports the Chief Medical Officer in overseeing clinical operations, optimizing provider performance, and advancing quality, patient-centered care across our network.

This key leadership role bridges clinical practice and executive strategy—working closely with department directors, practice managers, and quality teams to ensure operational excellence, regulatory compliance, and continuous improvement in access, efficiency, and outcomes.

Key Responsibilities:

As an Associate Chief Medical Officer (ACMO), your responsibilities will include:

• Oversee daily clinical operations to ensure effective scheduling, patient flow, and provider productivity.
• Monitor and analyze performance metrics to drive improvements in access, efficiency, and quality of care.
• Ensure compliance with Article 28, HRSA, HIPAA, and other regulatory standards.
• Support Quality Improvement and Assurance programs, audits, and corrective action planning.
• Provide leadership and supervision to clinical directors and department managers, fostering collaboration and professional growth.
• Partner with executive leadership to align staffing, budgeting, and resource allocation with strategic goals.
• Implement new clinical programs and process improvements that enhance patient experience and care delivery.
• Maintain limited clinical practice and represent the organization in internal and external collaborations.

Work Schedule:
This full-time and hybrid position.

Benefits:

Salary will be accompanied by the following benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from an accredited medical school.
• Valid and unrestricted license to practice medicine in New York State.
• Board Certified or Board Eligible in Primary Care or a related specialty.
• Minimum of 7 years of clinical experience and 3–5 years in a leadership or administrative role.
• Demonstrated experience in clinical operations, quality improvement, and workflow optimization.
• Strong interpersonal, leadership, and problem-solving skills.Proficiency in data-driven decision-making and use of electronic health records (EHR).

Desired Characteristics

• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.
• Commitment to continuous learning and professional development.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Commitment to the mission of Callen-Lorde.