What are the responsibilities and job description for the SURGICAL PATIENT NAVIGATOR position at Callen-Lorde Community Health Center?
About Us:
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Our Mission:
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.
About the Role:
The Surgical Integrated Health Navigator will provide assistance to transgender and gender non-binary (TGNB) patients in navigating medical and supportive service systems related to recovery care.
General responsibilities include:
- Perform assessments and develop a personalized care plan.
- Develop relationships with community organizations supporting TGNB communities.
- Conduct outreach activities to include community visits and consults.
- Follow up appointments.
- Assist in the development of health education materials focused on the health needs and concerns of TGNB communities.
Work Schedule/Benefits:
Callen-Lorde is open Monday - Saturday. This is a Monday-Friday work schedule, and some evening/weekends hours may be required.
Benefits:
Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
Qualifications:- High school diploma or GED preferred.
- Direct TGNB service experience or relevant TGNB life experience.
- Experience in social services, case management and/or entitlements work preferred; specifically with TGNB, LGB, and HIV-affected communities.
- In-depth knowledge of health and social issues facing the TGNB community and familiarity with service and resources available.
- Knowledge of transgender surgical procedures, WPATH standards of care and NY state TGNB health insurance requirements preferred.
- Experience in social services, case management and/or entitlements work preferred.
- Strong computer competency, including knowledge of MS Office programs, internet-based research, and capacity to work with Electronic Medical Records and Computerized Appointment
Desired Characteristics, Skills
- Ability to work with diverse populations, including, people living with severe and persistent mental health diagnoses, PLWHA and people with addiction histories.
- Ability to work independently while being team-focused.
- Strong communication and interpersonal skills.
- Ability to remain calm, focused, and helpful under stress; ability to multitask.
- Excellent attention to detail.
- Bilingual (Spanish/English) preferred.
- Commitment to the mission of Callen-Lorde Community Health Center
Salary : $28