SUPERVISOR OF COMMUNITY OUTREACH AND EDUCATION

About Us:

Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues. 

About the Role:

Callen-Lorde is seeking a dynamic Supervisor of Community Outreach & Education to lead our mission-aligned public health initiatives. As a key member of the Communications team, you will be responsible for leading and overseeing community-based outreach, health education, and engagement efforts that advance Callen-Lorde’s mission and public health priorities. This role is central to managing community partnerships in diverse settings. 

Key Responsibilities:  

Outreach & Content Development

• Develop and edit social media content and physical materials (fliers, palm cards) to promote health education.

• Lead awareness campaigns featuring both virtual and in-person components.

• Produce opportunities for tabling in non-traditional settings like nightlife venues and ballroom events.

Team Supervision & Leadership

• Supervise and provide real-time direction to Peer Consultants during evening and weekend field activities.

• Manage the full recruitment cycle, onboarding, and performance management for outreach staff.

• Foster a positive, equitable work environment and resolve internal conflicts effectively.

Integration & Analytics

• Collaborate with the EVP of Public Policy and Communications to align outreach with organizational priorities.

• Track performance metrics for all initiatives, providing reports on PrEP initiation, vaccination appointments, and kit distribution.

• Maintain accurate documentation in electronic medical records (EMR) as required.

Work Schedule: 

This full-time position is typically from Monday - Friday and is adjusted for evening and weekend events.

Benefits: 

Salary will be accompanied by the following benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

Qualifications (Education, Certifications, Experience, Skills)

• Bachelor’s degree in Communications, Business Administration, or health field. 

• 3-5 years of experience in health communications and community engagement preferably in a healthcare or nonprofit setting 

• 1-2 years previous supervisory and management experience is preferred.  

• Proficiency in digital communications, including social media and other printable materials 

• Creative thinker with the ability to generate new ideas and approaches to storytelling and content creation 

• A track record of building diverse, high-performing teams and cross functional partnerships. 

• Prior experience in a social services or healthcare setting and/or a non-profit organization highly desirable. 

• Effective communication skills with patients, colleagues, and other healthcare professionals. 

• Ability to meet deadlines associated with monthly reports and grant deliverables 

• Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively. 

• Strong leadership and management skills. 

• Proficiency in conflict resolution 

Desired Characteristics    

• Demonstrate cultural competence and a proven ability to work respectfully and effectively with diverse populations, including LGBTQ communities and people from various cultural, socioeconomic, and educational backgrounds. 

• Commitment to continuous learning and professional development. 

• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes. 

• Commitment to the mission of Callen-Lorde. 

Salary : $75,000 - $80,000