What are the responsibilities and job description for the DIRECTOR OF MEDICINE position at Callen-Lorde Community Health Center?
About Us
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Our Mission
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.
About the Role
Callen-Lorde is seeking a Director of Medicine for our Chelsea location to provide clinical and administrative leadership in collaboration with the Chief Medical Officer (CMO). The Director of Medicine ensures high-quality patient care, oversees medical providers, guides professional development, supports operational excellence, and represents the CMO internally and externally when needed.
Key Responsibilities:
Leadership & Administration
- Collaborate with the CMO and site leadership to provide vision and oversight for primary care services.
- Supervise Associate Directors of Medicine, Clinical Directors, and Clinical Mentors while supporting the professional growth of new providers.
- Develop and recommend patient care policies, procedures, and practice protocols.
- Represent the CMO in their absence, internally and externally.
Clinical Care & Coverage
- Provide high-quality primary care on a part-time basis, maintaining a panel of patients.
- Offer after-hours and on-call coverage on a rotating basis.
- Provide coverage at Chelsea when other medical providers are unavailable.
Quality & Performance Improvement
- Lead quality improvement initiatives, including setting and monitoring clinical indicators.
- Conduct peer chart reviews and participate in quality management groups.
- Monitor provider productivity and ensure alignment with budgetary and performance goals.
Operations & Workflow
- Partner with Administrative Operations to manage provider schedules and time-off requests.
- Collaborate with Patient Experience leadership to optimize workflows.
- Work with referral leadership to build a network of specialists and outside facilities.
- Coordinate with local hospitals to support patient transfers and admissions.
Training & Development
- Oversee recruitment, onboarding, orientation, and ongoing training of medical providers.
- Conduct 90-day evaluations and ongoing supervision for new staff.
- Facilitate departmental meetings and provider education.
Community & Representation
- Represent Callen-Lorde at professional conferences, trainings, and community events.
- Maintain availability for case presentations, committee consultation, and other organizational needs.
Work Schedule
Callen-Lorde's main site in Chelsea is open Monday through Saturday. This is a full-time exempt position with regular business hours. Occasional evenings and on-call coverage are required.
Benefits
Salary will be accompanied by an excellent benefits package including an exceptional low-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan. Providers are also eligible to apply for NHSC’s loan forgiveness program.
Qualifications:- Medical Degree (MD/DO) with active New York State licensure
- Board Certified or Board Eligible in Internal Medicine, Family Medicine
- Minimum of 5 years of progressive supervisory/leadership experience in a healthcare setting
- 3–5 years of direct clinical practice in a community health center, hospital, or similar primary care environment
- Experience collaborating with hospital systems and managing patient transfers
- Strong knowledge of FQHC operations, compliance requirements, and healthcare regulations
- Proven experience in quality management, clinical performance improvement, and productivity monitoring
- Prior experience in Federally Qualified Health Centers (FQHCs) or safety-net healthcare environments
Desired Characteristics, Skills
- Excellent interpersonal, written, and verbal communication skills
- Demonstrated ability to manage multidisciplinary provider teams and deliver results in high-volume, fast-paced settings
- Strong data analysis, EMR, and reporting skills (Epic/OCHIN preferred)
- Commitment to the mission of Callen-Lorde
Salary : $280,000 - $300,000