What are the responsibilities and job description for the Spa Front Desk Supervisor position at Callaway Gardens?
Responsibilities:
- Provide excellent guest service and serve as an information source for all guests
- Check guests in and out of the Spa, collect payment and reconcile transactions
- File registration cards, create gift cards and re-stock inventory
- Run reports as needed to maintain accurate records
- Always display a professional appearance and demeanor
- Work independently following prescribed standard operating procedures
- Perform under pressure and multi-task in a fast-paced environment
Requirements:
- Experience in leading a team.
- Excellent guest service and communication skills
- Ability to work independently following prescribed standard operating procedures
- Knowledge of basic office programs, but computer skills are not required
- Ability to multi-task and perform under pressure
- Customer service experience preferred
- Flexibility to work weekends and holidays
- Professional appearance and demeanor
- Full-time employment
- Ability to stand for prolonged periods and lift moderate to heavy objects (up to 50 pounds with assistance)