What are the responsibilities and job description for the Education Coordinator position at Callaway Gardens?
Job Duties and Responsibilities:
• Provide administrative support through the answering of and returning of phone calls and emails to resolve inquiries made by both external affiliates and other departments within Callaway Resort & Gardens
• Serve as primary point of contact for various representatives, including, but not limited to school group affiliates
• Generate daily activity schedules for visiting groups
• Be onsite and present in-person to guide scheduled groups through scheduled experiences
• Communicate with internal departmental to ensure scheduling of activities aligns with departmental operations and programming schedules
• Coordinate with Accounting Department to ensure timely completion of financial transactions to and from external affiliates
• Communicate with Marketing Team to ensure education programming, workshops, events, and any other activities are appropriately and correctly advertised on company webpages and social media
• Keep accurate and up-to-date records in all software programming utilized by Callaway Resort & Gardens
• Work with Discovery Center Manager to develop and aid in the implementation of new workshop opportunities, guest engagement activities, and other education experiences
• Communicate and coordinate with Manager to arrange participation in community outreach opportunities
• Attend all required program staff meetings and trainings
• Wear issued uniform and adhere to dress code
• Communicate effectively, warmly, honestly, and respectfully with all hosts and guests
• All other duties as specified during staff training and onboarding
Management reserves the right to change and/or add to these duties at any time.
Qualifications:
- Must be 16 years of age or older and have a valid driver's license.
- Must be able to work a flexible schedule to include weekends and holidays.
- Ability to work effectively with children and adults, as well as people of all ages and abilities.
- Completion of a background check & valid driver’s license.
- Ability to stand for long periods of time, and work outside in extreme weather conditions such as, but not limited to, heat, cold, rain, wind.
- Able to lift at least 25 lbs.
- A passion for cleaning and customer service.
Skills:
- Able to project Callaway’s wholesome image by being genuinely friendly and caring and by taking pride in their work.
- Must put SAFETY first while ensuring guest receives a memorable experience.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating, helping co-workers, and working across various departments.
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Self-supervised and disciplined to prioritize and complete workload on a timely basis.
- Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.
- Exhibits objectivity and openness to other’s views; gives and welcomes feedback; puts success of teams above own interests; inspires trust of others.