What are the responsibilities and job description for the Technical Support Specialist position at Call Haven Partners?
Call Haven Partners brings over two decades of experience in the Toll-Free and Local Number industry, specializing in providing cost-saving telecommunications solutions. Our team comprises trusted industry veterans committed to helping clients optimize their networks and reduce expenses. With a well-established network of reliable partners, we pride ourselves on being a trusted and safe resource for our clients. Our core focus is on delivering personalized solutions that prioritize customer success and satisfaction.
This is a full-time, on-site role for a Technical Support Specialist, located in Simi Valley, CA. The Technical Support Specialist will provide high-quality technical support to clients, troubleshoot and resolve technical issues related to telecommunications solutions, and ensure exceptional customer satisfaction. Additionally, the role involves proactively analyzing network performance and assisting clients with optimizing their setups. Collaboration and communication with team members and partners are vital aspects of this role.
- Strong skills in Technical Support and Troubleshooting
- Proficiency in Analytical Skills to assess and optimize network performance
- Experience in Customer Support and a commitment to achieving Customer Satisfaction
- Excellent communication and problem-solving abilities
- Proven ability to work effectively in a team-oriented environment
- Prior experience in the telecommunications industry is a plus
- Availability to work on-site in Simi Valley, CA