What are the responsibilities and job description for the Remote Customer Service Representative position at Call Control, LLC?
Call Control, LLC is a family-owned business operated primarily out of Tilghman Island, Maryland. Our team members across the country provide unparalleled customer service to our automotive clients and their customers. Our Remote Customer Service Representatives have personalities that shine through on the phone, and love making an impact with every customer interaction.
Working as a Remote Customer Service Representative you will:
- Perform efficient and elite inbound and outbounds calls.
- Set appointments, follow-up on appointments, and provide information to customers.
- Understand and work towards achieving all key performance indicator standards.
- Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control to ensure continuous achievement of individualized goals.
- Attend regularly scheduled meetings with Management, Ownership, and other team members.
Note: All applications, interviews, orientation, and training will be completed virtually.
Our benefits programs were designed with our team members’ preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Starting wage is $11.00/hour with Semi-Annual Pay and Performance reviews
Eligible Applicants must be located within one of the following states:
- Georgia
- North Carolina
- Ohio
- Pennsylvania
- Texas
- West Virginia
Salary : $11