Lab Network Technician

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

The candidate will join an experienced team of individuals working onsite in a fast-paced Data Center based Lab Environment. This position will work closely with Lab Management, System Administrators, Network Engineers, Test Engineers, and Lab Technicians while also having the opportunity to interact with Calix internal customers and other resources around the world.

This role requires the candidate to be onsite full-time in Plano, TX. Local candidates will be given priority.

Responsibilities

• Provide hands-on support in a Data Center based Telecom equipment lab for large-scale enterprise networks and systems from L1-L3.
• As assigned by Manager or through Jira ticketing system, ensure the timely installation, powering and cabling a multitude of telecommunications equipment including PON’s, servers, routers and traffic generators used in development and testing.
• Cabling network elements, either directly, or through patch panels, with neat, organized, and professional aesthetics.
• Troubleshooting and configurations of fiber and copper based Telecommunications and Datacommunications products and devices through multiple release cycles.
• Maintain infrastructure by updating, modifying existing systems and documenting details, verifying connections, and tracking all changes within the infrastructure systems.
• Work closely with fiber and copper based networking gear, monitor and modify connections, check interfaces and create basic configurations.
• Work in close collaboration with other Technicians, Engineers, Software Developers and Management ensuring adequate and timely support for Calix product development and release cycles to meet or exceed project schedules and testing objectives.
• Communicate (in writing and verbally) with team members and management professionally in the lab and with Calix’s many remote teams and customers throughout the world.
• Develop a strong understanding of Calix products and the lab’s automation infrastructure.
• Grow skillsets in technical areas to compliment lab operations.
  
  
  

Qualifications

• Competency in electrical, mechanical and networking fundamentals.
• 2 – 5 years of background and experience in setting up, installing, configuring and troubleshooting fiber optic / ethernet based networking accessories such as routers, switches, SFPs, etc. from L1 – L3.
• Knowledge and / or certification in DC powering to include safety requirements, grounding principals, wiring, experience with -48V rectifiers and DC busways in a controlled environment.
• Technical knowledge in Cabling, Facilities Maintenance and Systems Management.
• Mechanically inclined and proficient with hand and power tools use and safety practices.
• Experience with Asset Management, RFID tagging, and Jira Ticketing System is desirable.
• Team Player with strong focus on Customer Service.
• Attention to detail and processes in all workmanship, installation, cabling runs, labeling, etc.
• Competency in MS Word and MS Excel.
• Outstanding analytical and problem-solving skills. Must have troubleshooting experience.
• Excellent technical communication skills in English, in both verbal and written communications
• Display Strong Work Ethic, Discipline and Professionalism.
• Responsible for maintaining lab space in clean well-ordered condition, prevention of all lab safety hazards, and maintenance of ESD related equipment.
• A Technical Certificate or 2-year AS equivalent as an Electrical, Electronics, or Mechanical technician is desired.
• Availability and flexibility to work late or overnight shifts is highly desirable.
  
  
  

Location:

• Onsite in Plano, TX
  
  
  

The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area

89,700 - 143,800 USD Annual

Select US Metros And States

78,000 - 125,000 USD Annual

Other US Locations:

70,200 - 112,500 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.