Front Desk Associate

Front Desk Associate

Reports To: Administrative Director

Donavan's Wellness Solutions

Donavan's Wellness Solutions (DWS) is Napa Valley's premier fitness and wellness company, providing luxury fitness experiences through personal training, group fitness, wellness coaching, nutrition support, commercial gym design, and consulting for award-winning hotels and resorts.

Our mission is simple: create exceptional wellness experiences through genuine hospitality, professionalism, and personalized service.

Our Clubs:

Calistoga Fit

For nearly a decade, Calistoga Fit has been recognized as Napa Valley's Best Gym. Our members enjoy thoughtfully designed fitness spaces, expert coaching, personal training, and award-winning group fitness programming in an environment that feels welcoming, elevated, and community-driven.

Yountville Fit

Yountville Fit continues that same commitment to excellence inside our beautifully renovated fitness facility. Featuring premium equipment, exceptional programming, and personalized service, we strive to create an unmatched member experience from the moment someone walks through our doors.

Position Summary

At Donavan's Wellness Solutions, our Front Desk Associates are more than receptionists, they are the first and last impression of our brand.

We are seeking hospitality-minded professionals who genuinely enjoy creating welcoming experiences, building relationships, and delivering exceptional service. This position is ideal for someone who takes pride in anticipating needs, solving problems with confidence, and creating memorable interactions for every member and guest.

Successful candidates are dependable, polished, detail-oriented, and comfortable balancing administrative responsibilities while maintaining a warm, professional presence.

Position Responsibilities

Member Experience & Hospitality

• Welcome every member and guest with warmth, professionalism, and genuine enthusiasm.
• Create a luxury hospitality experience from arrival through departure.
• Build relationships with members by learning names and creating meaningful interactions.
• Anticipate member needs and proactively provide assistance.
• Resolve questions or concerns with professionalism and empathy.
• Deliver exceptional service that exceeds expectations.

Front Desk Operations

• Check members and guests into the facility using established procedures.
• Assist with membership questions, billing inquiries, account updates, freezes, and cancellations.
• Answer incoming phone calls and emails professionally and promptly.
• Schedule appointments and assist with class registrations when needed.
• Process retail purchases and accurately handle transactions.
• Maintain confidentiality of member information.

Facility Presentation

• Maintain a clean, organized, and welcoming front desk.
• Help ensure the club remains clean, stocked, and presentation-ready throughout each shift.
• Monitor supplies and communicate operational needs to management.
• Report maintenance or safety concerns promptly.
• Follow all opening and closing procedures.

Teamwork

• Collaborate with coaches, management, and fellow team members to create a seamless member experience.
• Assist with club events, promotions, and special projects.
• Support daily operations wherever needed.

Qualifications:

• Minimum 1 year of professional customer service or hospitality experience preferred
• Experience in luxury hospitality, hotels, wineries, concierge, spas, healthcare, fitness, or premium retail is highly valued
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers and learning new software systems
• Professional appearance and demeanor
• Reliable, punctual, and accountable
• Ability to remain calm and solution-focused in a fast-paced environment
• Ability to work independently while contributing positively to a team
• Passion for health, wellness, or hospitality is a plus

Physical Requirements

• Ability to stand and move throughout the facility for extended periods
• Lift up to 50 pounds
• Perform cleaning and organizational tasks throughout the facility

Schedule

This is a part-time position with opportunities for additional hours based on business needs.

Availability should include:

• Evenings
• Weekends
• Some holidays
• Flexibility to work at either Calistoga Fit or Yountville Fit when needed

Pay: $18.00–$20.00 per hour (based on experience)

Benefits include:

• Employee gym membership
• Employee discounts
• 401(k) retirement plan (eligibility in accordance with company plan requirements)
• Opportunities for professional growth
• Positive, team-oriented workplace
• Ongoing training and development

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount

Experience:

• Front desk: 1 year (Required)

Location:

• Calistoga, CA 94515 (Preferred)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Calistoga, CA 94515 (Preferred)

Work Location: In person

Salary : $18 - $20