What are the responsibilities and job description for the Front Desk Associate position at Calistoga Fit?
Front Desk Associate
Donavan’s Wellness Solutions:
DWS is Napa Valley's premier fitness company that provides fitness & wellness coaching, nutrition support, residential & commercial gym design, as well as consulting with award winning hotel brands.
Calistoga Fit:
Calistoga Fit is a welcoming, community-focused fitness and wellness facility in the heart of Calistoga. Our team offers a variety of classes, personal training, and wellness experiences including strength training, yoga, Reformer Pilates, Spin, TRX, barre, boxing, and functional fitness.
Our employees are part of a team that values great service, positive energy, and creating meaningful experiences for our members and guests. With indoor and outdoor training spaces and a strong connection to the local community, Calistoga Fit is a fun and rewarding place to grow your fitness career.
YOUNTVILLE FIT:
Yountville Fit is a modern, community-focused fitness facility located in Yountville. Our team offers a variety of fitness experiences including yoga, Pilates, strength training, boot camp, TRX, and personal training.
Employees at Yountville Fit are part of a supportive and energetic team focused on helping members feel welcomed, motivated, and successful. Our newly remodeled 5,500-square-foot facility features state-of-the-art fitness equipment and a welcoming environment where employees can build their skills and grow with the team.
POSITION SUMMARY
We’re seeking an evening and weekend Front Desk Associate who excels in customer service and is comfortable in a gym setting. This role includes handling a range of member requests, such as billing inquiries, cancellations, and account adjustments. Additional responsibilities include maintaining cleanliness, greeting members as they enter and exit, and fostering a welcoming environment.
JOB RESPONSIBILITIES:
- Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
- Provides security and control to the front door and retail area of the facility.
- Personally checks each member into the gym using the proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Operations Supervisor.
- Register all guests into the gym using proper registration procedures.
- Answers phone in a professional and courteous manner and uses proper phone greeting techniques.
- Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
- Responds immediately to member requests, inquiries and concerns.
- Maintain neat appearance
- Reserves time/makes appointments for special classes or other activities sponsored by the gym.
- Processes retail and concession sales.
- Attends all staff meetings as directed.
- Cleans and maintains the gym environment according to Company standards and procedures.
- Follow proper opening and closing procedures
- Logs all maintenance and safety concerns that are reported.
- Works when scheduled and adheres to company attendance policies.
- Performs other reasonable work assignments as directed the Administrative Director
Qualifications
- Excellent customer service skills are required.
- 1-2 years of front desk experience in hospitality.
- Ability to communicate effectively with both staff and members.
- Ability to communicate effectively verbally, non-verbally and in writing is required
- Understanding of basic cash processing procedures is required.
- Functional computer skills are required.
- Ability to multi-task.
- Must be able to work a flexible work schedule to include holidays , weekends and evenings.
- Must be able to lift 50lbs repeatedly and stand for extended periods of time
- Uphold Yountville Fit’s Vision, Mission, Values and code of conduct.
- Comply with all Yountville Fit’s policies and procedures
Benefits
● Complimentary Access to Fitness Centers
Compensation
● Very Competitive and top tier
Benefits:
- Employee discount
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
Experience:
- Front desk: 1 year (Required)
Location:
- Calistoga, CA 94515 (Preferred)
Shift availability:
- Night Shift (Preferred)
Ability to Commute:
- Calistoga, CA 94515 (Preferred)
Work Location: In person
Salary : $17 - $20