Senior Membership Coordinator

About the California Academy of Sciences

The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco’s Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration.

Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.

When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation. Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.

About the Opportunity

The Senior Membership Coordinator is an exciting opportunity for a motivated individual to join a dynamic museum membership team at a respected San Francisco cultural institution. Reporting to the Senior Membership Marketing Manager, the Senior Membership Coordinator supports the Academy’s membership acquisition and renewal marketing campaigns, member stewardship communications and events, and routine CRM database tasks. The position is responsible for administrative duties that support all aspects of the Academy’s membership program! 

Organizational Culture
Join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at https://www.calacademy.org/about-us/major-initiatives.

We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.

This position is based in San Francisco, California.  Staff are currently expected to work from the Academy offices at least 3 days per week, which may fluctuate based on business needs. This position is part of a bargaining unit represented by Cal Academy Workers United, and will be subject to the terms and conditions of that contract.

Key Responsibilities

Marketing and events support

• Support renewal and acquisition marketing operations including lists, direct mail, and email management. Work with outside consultants and printers to coordinate campaigns and ensure accuracy and timely delivery of all assets. Serve as a key point of contact for campaign logistics and troubleshoot data or list issues as they arise.
• Manage email building in CMS for stewardship, renewal, and acquisition campaigns
• Copy review support for email and direct mail marketing and member communications
• Day of support at membership events and Members’ Months (may include some weekend and evening support)
• Support with membership creative asset requests and inventory 

Member Program Administration

• Tessitura data entry, list generation, and source code creation in support of monthly campaigns (auto-renew, installment plans, renewal, acquisition). Ensure accuracy, troubleshoot issues, and recommend workflow improvements.
• Coordinate administrative tasks including meeting scheduling, notes, and action item follow-up. Support project tracking and help maintain visibility into campaign timelines and deliverables.
• Follows all Academy safety regulations
• Other duties as assigned

Member Stewardship

• Respond and interact with the Academy’s member community (inquiries, membership status, billing, etc). Resolve complex inquiries, identify trends, and recommend improvements to enhance the member experience

Qualifications: A successful candidate will have the following:

• 2-3 years of experience in nonprofit, marketing, or administrative support role
• Proficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software
• Experience working in a CRM database and a willingness to learn the Academy database (Tessitura) 
• Familiarity with project management systems (similar to Wrike or Asana)
• Knowledge and interest in the Academy and enthusiasm for the mission 

Knowledge, Skills & Abilities:

• Strong oral, written, and interpersonal skills required with the ability to effectively engage Academy supporters, volunteers, and cross-functional teams.
• Proactive, solution-oriented, with strong analytical skills and the ability to compose clear, professional correspondence.
• Strong commitment to customer service excellence and the ability to effectively communicate and problem solve for customers
• Able to work in a fast-paced environment, manage simultaneous tasks and timelines, high respect for confidentiality
• Good judgment, excellent organizational skills, flexibility, and able to manage multiple tasks and projects
• Computer proficiency and the ability to learn new software quickly:
• Microsoft Office and Google Workspace
• Demonstrated database experience in Tessitura or similar systems is a plus
• Comfortable in a self-driven, flexible, creative, fast-paced environment
• Ability to work efficiently and communicate with staff, cross-functional teams and external customers from different backgrounds, identities and experiences

Physical Environment:

The Academy complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits of employment, please contact our People & Culture team at recruiting@calacademy.org..

Compensation and Benefits:
The hourly compensation range for this position is $30.63 - $33.15. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.

Schedule: Full-Time, 40 hours per week

How to Apply:

Interested candidates should submit a resume and application through our Careers Page portal.

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).