Study Abroad Advisor (SSP III)

The Study Abroad Advisor Is responsible for maintaining and coordinating all study abroad programs including study abroad, exchange, study away, faculty-led programs and the inbound J-1 exchange student lifecycle. The advisor functions as the primary subject-matter expert on outbound international mobility advising, while also coordinating key processes that directly support student success, compliance, and global learning. The position requires advanced knowledge of study abroad policies, a high degree of independent judgment, and the ability to navigate sensitive and complex student situations across cultures, regulatory systems, and institutional structures. The incumbent advises students, coordinates application cycles, logistics, risk/readiness activities, and partner processes, and implements established procedures for J-1 record actions in collaboration with the Responsible Officer (RO) and campus partners. The position serves as an Alternate Responsible Officer (ARO) and maintains required eligibility and training. The incumbent also supports International Education and Global Engagement priorities through projects and related duties.

Minimum Qualifications

• Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Experience: Equivalent of three years of progressively responsible professional student services work experience. (A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.)

Preferred Qualifications

• Master’s degree or post-baccalaureate professional development and training in international education, higher education administration, or a closely related field.
• Minimum of three years of experience serving as an Alternate Responsible Officer (ARO) for the J-1 Exchange Visitor Program (student category), including DS-2019 preparation, secure electronic issuance, arrival check-ins, orientation, SEVIS validations, extensions, and Academic Training advising.
• Minimum of three years of experience in study abroad administration and program coordination, including advising, faculty collaboration, budget planning and documentation, curriculum support, marketing and recruitment, student services, and the development and automation of office protocols/workflows.
• Minimum of three years of experience implementing outbound risk/safety protocols and compliance practices (e.g., applying Forum on Education Abroad standards, travel registry/insurance processes, incident response coordination).
• Minimum of one year of experience using student information systems (e.g., Banner, PeopleSoft/CSU CMS), study abroad application platforms (e.g., Terra Dotta, Via), and CRMs; demonstrated fluency with Microsoft Office and/or Google Workspace.
• Documented results increasing overall study abroad participation and/or participation by underrepresented students (please include brief metrics or examples in your application materials).
• Experience studying, working, or living abroad and/or second-language proficiency or documented professional experience supporting outbound programs and cross-cultural advising across multiple world regions. Experience in any region will be credited equally; Spanish fluency and experience supporting study abroad in Mexico/Latin America are a plus but not required.

Compensation & Benefits

• Commensurate with qualifications and experience. Anticipated starting salary will be $5,540 - $6,094 per month plus excellent paid benefits. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.