What are the responsibilities and job description for the Success Coach, Office of Success Coaching position at California State University San Marcos?
Job Overview
Under the general direction of the Director of the Office of Success Coaching, the Success Coach will play a critical role in the support and retention of first year students at CSUSM. This position utilizes a case management approach to serve students and extend personalized and proactive retention strategies via academic, financial, and personal development. In consultation with the Director, this position identifies student needs and develops strategies and interventions to support students. Success Coaches serve as the point of contact for their specific caseload of students and provide guidance on academic planning, general education requirements, campus resources, retention, involvement strategies, and more. Each Success Coach serves on a planning team within the Office of Success Coaching such as 1) program/event planning; 2) student communication plan; 3) onboarding, training, and development; 4) operations; 5) campus visibility/partnership. In collaboration with the Director, the Success Coach represents the Office of Success Coaching and CSUSM at related meetings and serves as a resource to university staff, faculty, parents, CSU Chancellors Office, and community leaders by cultivating and maintaining relationships and partnerships.
Position Summary
Success Coach (Student Services Professional II)
This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, And Work Schedule
Anticipated Hiring Salary Range: $5,083 per month
CSU Classification Salary Range: $5,083 - $7,228 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on February 15, 2026.
Application requires answers to supplemental questions.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu .
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html .
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Under the general direction of the Director of the Office of Success Coaching, the Success Coach will play a critical role in the support and retention of first year students at CSUSM. This position utilizes a case management approach to serve students and extend personalized and proactive retention strategies via academic, financial, and personal development. In consultation with the Director, this position identifies student needs and develops strategies and interventions to support students. Success Coaches serve as the point of contact for their specific caseload of students and provide guidance on academic planning, general education requirements, campus resources, retention, involvement strategies, and more. Each Success Coach serves on a planning team within the Office of Success Coaching such as 1) program/event planning; 2) student communication plan; 3) onboarding, training, and development; 4) operations; 5) campus visibility/partnership. In collaboration with the Director, the Success Coach represents the Office of Success Coaching and CSUSM at related meetings and serves as a resource to university staff, faculty, parents, CSU Chancellors Office, and community leaders by cultivating and maintaining relationships and partnerships.
Position Summary
Success Coach (Student Services Professional II)
This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, And Work Schedule
Anticipated Hiring Salary Range: $5,083 per month
CSU Classification Salary Range: $5,083 - $7,228 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on February 15, 2026.
Application requires answers to supplemental questions.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu .
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html .
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Salary : $5,083 - $7,228