Reservationist

SUMMARY

The Reservationist’s is responsible for working Attractions, Call Center, Box Office, WAB Reception Desk and Phase II Reception Desk. Must be proficient in all aspects of the Tessitura System and Avaya Software. This includes accurate and speedy processing of reservations and ticket sales for individuals and groups, answering and transferring of general calls. Other responsibilities include, external and internal email communication, breaker for attractions and reception desks, mailing out confirmations and educational packets as applicable, contacting groups in the event that advance payment is not received by specified deadline, soliciting information from groups as to their future plans and/or other sales related information, general maintenance of reservations files, and general office and clerical duties as needed.

QUALIFICATIONS

• High School Diploma or equivalent.
• Must possess good verbal skills & typing skills (40 wpm).
• Six months phone service or computer based retail service experience preferred.
• Basic problem solving skills and the ability to resolve guest conflicts as required.
• Basic computer skills required.
• Must enjoy working with a diverse population, general public.
• Ability to lift, pull, and/or push a minimum of 25lbs required.
• Must be able to provide exceptional customer service, and possess an outgoing attitude and a friendly, helpful nature.
• Must be able to work in a collaborative "team environment."
• Ability to work a flexible schedule including Saturday’s, Sunday’s, holidays and evenings is required.

RESPONSIBILITIES

• Maintain the highest standards of friendly, helpful, and responsive guest service at all times.
• Communicate well with guests on the telephone and in all situations, remain polite, courteous, and helpful at all times.
• Utilize knowledge gained through our website and training to provide accurate information about all California Science Center offerings currently available and upcoming offerings as released. Provide accurate information about the contents of educational packets and on any special programs or events happening at the California Science Center or Exposition Park.
• Retain and utilize knowledge of all coupons, discounts, group, consignment and complimentary ticket procedures.
• Inform all group leaders of related policies and procedures of the California Science Center.
• Professionally manage all interactions with guests to promote good will towards the California Science Center.
• Immediately report guest problems or any issues to management for resolution.
• Be an active participant in management’s effort to improve guest service by providing feedback, initiating recommendations, participating in meetings and discussions, etc.
• Maintain the highest standards of neatness and cleanliness of the Central Reservations area.
• Provide for the proper use and safekeeping of California Science Center property.
• Possess working knowledge of all office equipment, including the reservation telephone system, ticketing system workstation, etc.
• Check daily for broken items and equipment that may be in need of repair or replacement. Report problems to manager or supervisor for repair.
• Maintain accuracy in inputting groups in the database to ensure no over-sells or over bookings.
• Prepare check deposits and perform routine audits of the ticketing system.
• Send out group confirmation paperwork/packets within one day or the same day of booking.
• Clean and disinfect frequently touched surfaces daily. This includes work area, doorknobs, light switches, handles, desks, phones, mouse, keyboards, etc.
• Perform other duties as required.

COMPENSATION

$18.93/Hour

APPLICATION PROCESS

Email all application materials (Resume, Cover Letter, Application) to HR@californiasciencecenter.org