Website Technician

PRIMARY FUNCTION

The Website Technician is responsible for the maintenance and functional operation of CSEA.com and all organizational websites. This position:

• coordinates technical aspects of the design and content for CSEA.com
• coordinates design and content for all web portals affiliated with CSEAs web presence, and
• acts as project manager in executing these tasks on a timely basis.

SUPERVISION RECEIVED AND EXERCISED

This position reports to the Director, Communications, and receives general administrative direction from the New Media Coordinator. The Website Technician coordinates work from various project teams in Communications, Information Systems, and other cross-departmental teams.

EXAMPLE OF DUTIES

Website Management

• Day-to-day administration, customization, problem determination, and performance management of the CSEA website and its portals
• Manages the Website help desk, troubleshooting general problems for members, webmasters and all staff
• Works with IS staff to ensure real-time electronic delivery of CSEA digital communications
• Develops stand-alone websites for constituents and/or unique projects within CSEA
• Maintains and troubleshoots complicated databases related to real-time electronic delivery of Association communications
• Tracks and reports on all site metrics to evaluate performance of the online presence
• Ensures highest degree of usability by incorporating latest standards and business practices
• Implements the best practices in Search Engine Optimization (SEO)
• Serves as online editor for e-newsletters, and other organization-wide listserv distributions
• Optimizes graphic images, photos and videos for high-end performance on the Website
• Monitors consistency in design, content, and messaging
• Maintains a consistent look and feel throughout all web portals

Social Media Integration

• Develops Handheld/Mobile Applications and integrates apps with website
• Integrates CSEAs social media program into web development and drives traffic across the different communications platforms
• Integrates interactive online campaigns into CSEAs web program
• Utilizes a minimal advertising budget to create online promotion and social media ad placement
• Creates and implements online organizing campaigns utilizing not-for-profit tools, such as online petitions, fundraising, advocacy campaigns, and targeted mobilizations.

Training

• Trains members and staff on CSEA-developed web management tools, principles of website management, and best practices in social media implementation

KNOWLEDGE OF

• Dot Net Nuke (DNN) or comparable content management systems (CMS)
• Social media integration and efficient delivery of digital assets
• Current and emerging web technologies
• Handheld application development
• Adult learning techniques and principles of e-learning

ABILITY TO

• Understand the organization and operation of the Association
• Interpret Association Policy, procedures, Constitution and Bylaws in a variety of situations
• Be highly organized, customer service oriented and able to multi-task effectively
• Manage multiple projects in a fast-paced, deadline-driven environment
• Build consensus and work effectively within a cross-departmental team
• Exhibit exceptional communication and organizational skills
• Demonstrate initiative and exercise sound judgment
• Analyze situations carefully and adopt effective courses of action
• Establish and maintain close working relationships quickly and effectively with other departments, Association officials and outside agencies
• Stay calm under pressure
• Work independently with minimal supervision
• Be flexible and adaptable in a fast-paced, collaborative environment
• Travel occasionally and work nights, weekends, and holidays when necessary

EDUCATION AND EXPERIENCE

• Bachelor's degree in Graphic Design, Multimedia Communications, Digital Marketing or related field
• Experience may be substituted for educational requirements on a year for year basis
• Four years experience managing content and production for high traffic websites
• Intermediate skills required in Adobe Photoshop/Image Ready CS, Flash MX or Professional, MS Office products, Dreamweaver
• Relevant experience may include work with platforms and tools such as Drupal or comparable content management systems, form or workflow tools, design/prototyping platforms, project management systems, HTML, API integrations, user acceptance testing, UX practices, or similar current web technologies. 
• Experience in a union environment is preferred

Benefits of working at CSEA

We offer a dynamic career opportunity. We have an excellent salary and benefits package with:

• 19 paid holidays
• 3 weeks’ vacation to start and 5 weeks after 7 years
• Medical, dental and vision benefits for you and your family
• Pension
• 401k
• Life insurance
• Work/life flexibility…. an opportunity to enjoy the work you do, and find fulfillment through working with like-minded, dedicated professionals committed to this significant social mission 

The salary range for the Website Technician is $102,100 - $126,484. Starting salaries are typically at the first step on our salary range. Consideration may be given for exceptional qualifications and experience.

TO APPLY

Go to www.csea.com/careers, upload your resume and a cover letter that explains your qualifications, interest and career goals. 

CSEA is proud to be an equal opportunity employer, committed to building and supporting a diverse workforce.

This is an exempt position under the Fair Labor Standards Act.

EOE/AA