Program Coordinator, Policy and Governance Technology Services

Schedule

This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely.

Summary

Under general supervision, the Program Coordinator develops, plans, and coordinates Association technology support needs, training programs, and member agency related products and services. This position supports the daily operations and activities of the Association’s technology platforms, including the GAMUT platform, provides technology support and training, develops training materials and resources, and assists with the coordination and implementation of programs and services. The Program Coordinator analyzes practices and procedures and makes recommendations for operational and procedural improvements, fosters cooperative working relationships among Association departments, acts as liaison with educational, community, public, and member agencies, and performs related work as required.

Essential Duties & Responsibilities

• Plans, coordinates, and participates in the daily operations and activities of the Association’s technology platforms, including the GAMUT platform, programs, and services.
• Performs a variety of advanced administrative support duties requiring thorough knowledge of Association technology platforms, including GAMUT procedures and operational details; performs assignments related to the development and maintenance of the GAMUT platform and other service products.
• Provides technology support and training in all aspects of the Association’s technology, including the GAMUT platform.
• Identifies training material needs such as user manuals, video tutorials, knowledge base articles, and step-by-step guides.
• Develops and regularly updates training materials and resources.
• Attends Association and external events for marketing, sales, demonstration, and training purposes related to the Association’s technology and GAMUT platform.
• Leads product demonstrations and hosts webinars highlighting program features and benefits and supports initiatives to promote additional subscriptions.
• Provides a variety of responsible and difficult office activities including word processing, record keeping, report preparation, and filing.
• Participates in the development and implementation of goals, objectives, procedures, and priorities for assigned programs; identifies resource needs; recommends standard operating procedures, improvements, or modifications.
• Performs applications programming operations for the input, storage, revision, and retrieval of data.
• Assists in developing and updating technology platforms and training programs.
• Troubleshoots and resolves technical issues and problems.
• Coordinates and monitors department electronic inboxes and member requests and ensures responses are provided accurately, timely, and routed to the appropriate department or staff.
• Coordinates and participates in member enrollment and instructs assigned staff in work procedures and ensures procedures are followed in accordance with established priorities.
• Assists the Manager with facilitating meetings of stakeholders at all levels.
• Assists the Manager and Director in making recommendations to CSBA leadership.
• Collects and analyzes program performance and participant data and develops reports for management review.
• Reviews current and changing education policies and issues related to assigned events and programs.
• Assists members and staff regarding questions, concerns, problems, and activities related to the technology system and training programs.
• Provides a high level of customer service and problem-solving support for tradeshows, conferences, and events.
• Develops and maintains a Procedure Manual outlining Association processes and procedures for technology support, including all aspects of GAMUT; establishes, updates, maintains, and communicates the Procedure Manual annually.
• Fosters cooperative working relationships among Association departments and external partners.
• Demonstrates understanding of and adherence to CSBA values, policies, practices, established work schedules, and timekeeping requirements.
• Demonstrates respect, honesty, and professionalism at all times.
• Travels throughout the state of California as required.
• May be asked to work occasional overtime.
• Performs other duties as assigned.

Qualifications

Education & Experience

• Any combination of training and experience equivalent to a bachelor’s degree or higher with major coursework in information technology, marketing, member relations, business administration, public administration, or a related field and three (3) years of experience in customer service, project management, or a related field.

Knowledge of

• Principles, practices, and service delivery needs related to assigned programs.
• Procedures for planning, implementing, and coordinating Software as a Service (SAAS) platforms, training programs, and related activities.
• Sources of information related to a broad range of education policy and programs.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned responsibilities.
• Member relations and marketing techniques.
• Current developments, literature, and sources of information related to assigned duties.
• Recordkeeping principles and procedures.
• Modern office practices, methods, computer equipment, and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service to the public, vendors, contractors, and Association staff.

Ability to

• Plan, oversee, coordinate, review, and evaluate SAAS and training program operations and activities, including coordination with staff, contractors, and temporary staff.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Establish and maintain filing, recordkeeping, and tracking systems.
• Organize and prioritize multiple projects and tasks effectively, set priorities, and meet critical deadlines.
• Operate and maintain modern office equipment and specialized software applications.
• Communicate effectively in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate strong customer service, technical support, organizational, and problem-solving skills.
• Demonstrate professionalism, adaptability, and attention to detail in a fast-paced environment.
• Work effectively both independently and collaboratively within a team environment.

Environmental Elements & Physical Demands

• Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department policies and procedures.
• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screens; and hearing and speech to communicate in person, before groups, and over the telephone.
• Must be able to bend, stoop, kneel, reach, push, and pull drawers open and closed in the execution of duties.
• Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
• Must be able to sit at a computer for extended periods and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator and operate standard office equipment.
• May be asked to work occasional overtime.
• Ability to travel to various training, workshops, conferences, and meeting sites throughout California as required.

Why Join CSBA?

• Be part of a mission-driven organization committed to integrity, collaboration, excellence, accountability, innovation, service, and respect.
• Play a key role in supporting and enhancing Association technology platforms, training programs, and member services.
• Contribute to a professional, collaborative, and service-focused team environment.
• Engage with educational leaders, member agencies, and stakeholders throughout California.
• Competitive salary and benefits package.

Apply today if you are a highly organized and customer-focused professional who thrives in a fast-paced environment and is passionate about technology support, training, and member engagement!

Benefits

At CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more.