Patient Service Representative/Aide

As a Patient Service Representative/Physical Therapy Aide at Cal Rehab & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay: $19-22/hr based on experience & skill set

Schedule: Full time - clinic is open M-F 7am-6:40pm

Location: 415 Carmen Dr Camarillo, CA 93010

Essential Job Functions:

Patient Interaction (Front Desk):

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support (Front Desk):

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Essential Job Functions (Physical Therapy Aide):

• Patient Support: Assist patients in transitioning to therapy areas, ensuring their comfort and safety.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile
• Equipment Setup: Prepare therapy equipment and treatment areas based on therapist instructions.
• Administrative Tasks: Maintain organized patient records, schedule appointments, and handle billing procedures.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Assist Therapists: Aid therapists during therapy sessions by providing necessary materials and facilitating exercises.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Communication and Coordination:

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Physical Requirements:

• Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
• Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
• Vision: Clear vision for reading and analyzing documents.
• Communication: Ability to communicate effectively verbally and in writing.
• Mobility: Occasional movement within the office environment.
  

• Mobility: Ability to move around freely to assist patients and therapists.
• Lifting: Capable of lifting and carrying equipment or assisting patients as needed (up to 50 pounds).
• Standing: Extended periods of standing and walking during therapy sessions.
• Manual Dexterity: Proficiency in handling therapy tools and equipment.
• Visual and Auditory Skills: Ability to observe patients and communicate effectively.
• Flexibility: Adaptability to changing tasks and schedules in a dynamic healthcare environment.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.