Analyst II (JC-529543)

Position Details

Job Code #: JC-529543

Position #(s): 680-333-5393-008

Working Title: Analyst II

Classification: ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Communications Division/ Administrative & Finance/ Programs Support:

The California LifeLine (LifeLine) Program Section of the Consumer Programs Branch, Communications Division, assists the Commission in:

• Administering the California LifeLine Program, which is one of Commission’s six universal service telecommunications programs.
• Developing and implementing universal service policies to promote affordable access of necessary communications services.

The LifeLine program provides discounted home and cell phone services to 1.7 million eligible low-income households.

Job Description And Duties

Under the direction of a Supervisor I, the incumbent will perform contract review and compliance monitoring of the California LifeLine third-party administrator (TPA), as well as of other CPUC vendors. Incumbent will provide oversight of communication between the TPA and stakeholders (including service providers, consumer advocate groups, other State agencies, the public, and more). In addition to analyzing contract requirements and deliverables and providing recommendations that facilitate and modernize the program, the incumbent will have a variety of responsibilities such as tracking/reviewing/paying monthly invoices, performing audits, tracking program fund balances to ensure sufficient funds, managing LifeLine mailboxes and program websites.

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following three questions:

• Describe your experience in conducting research, analyzing data, and creating reports to make recommendations to management.
• Describe your experience in leading projects, working in a team environment and establishing and maintaining cooperative and positive working relationships with others.
• Describe how you keep your work organized and what methods you utilize to keep management and stakeholders up to date on work.

Application Instructions

Final Filing Date: 9/1/2026

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see “Special Requirements” for instructions.