Key Account Manager

Manager, Strategic Engagement & Member Success

Salary Range: Annually $85,000 to $100,000

Location: San Diego, CA

Department: Marketing

Reports to: Senior Director, Marketing

Status: Full-Time, Exempt

Work Arrangement: Hybrid

Travel: Up to 10–15%

About the Role

The Manager, Strategic Engagement & Member Success is responsible for managing and strengthening relationships with California Life Sciences’ service provider members and strategic collaborators while supporting membership, sponsorship and collaboration revenue across CLS programs and events.

This role oversees engagement with service provider members and collaborators, including CLS Cost Savings Program collaborators, BIO Business Solutions (BBS) participants, and workforce development partners. The Manager ensures these groups remain actively engaged in CLS programs, events, and initiatives while identifying opportunities to increase visibility and collaboration.

This role serves as the primary relationship manager for service provider members, supporting retention and renewal efforts while working cross-functionally with Marketing, Events, and Business Development teams to expand sponsorship participation and collaborator engagement.

Key Responsibilities

Service Provider Relationship Management

• Manage and maintain relationships with service provider member organizations
• Serve as the primary point of contact for service provider members, ensuring consistent engagement and strong member satisfaction
• Conduct regular outreach and engagement touchpoints with key service provider accounts
• Identify opportunities to increase participation through CLS events, sponsorships, policy engagement, and programs 
• Help ensure service provider members understand and utilize the full value of CLS membership

Sponsorship & Strategic Engagement

• Support sponsorship and advertising participation across CLS programs, events, and initiatives
• Coordinate sponsorship opportunities with service provider members and collaborators across CLS programs and events 
• Partner with Business Development Directors to identify sponsorship opportunities across new and existing service provider members and collaborators 
• Support the growth of sponsorship participation and revenue generation within the CLS service provider ecosystem

Strategic Collaboration Management

• Manage relationships with CLS Cost Savings Program collaborators, BIO Business Solutions participants, and workforce development associates
• Ensure strong collaborator engagement aligned with CLS programs and member initiatives 
• Identify opportunities to increase collaborator visibility and engagement within the CLS ecosystem

Member Retention & Engagement

• Monitor service provider renewal activity and proactively support retention efforts
• Implement engagement strategies that encourage members to participate in CLS programs and initiatives
• Maintain consistent outreach and relationship management across the service provider member portfolio to support retention and engagement 
• Own and manage the full renewal process for service provider members, including proactive outreach, internal coordination, and payment follow-up

Systems & Reporting

• Maintain accurate account records and track engagement and revenue activity within Salesforce
• Track partner engagement, sponsorship participation, and account activity using established reports and dashboards
• Support data accuracy related to service provider membership and collaborator participation

Qualifications & Experience

Required

• Bachelor’s degree in business, Communications, Marketing, or a related field preferred (or equivalent professional experience)
• 3–5 years of experience in relationship management, collaborations, account management, membership engagement, or business development
• Strong relationship-building and communication skills with the ability to engage professional stakeholders and strategic collaborators
• Highly organized with the ability to manage multiple accounts and competing priorities simultaneously 
• Self-motivated with the ability to work independently while collaborating with cross-functional teams
• Demonstrated alignment with CLS core values: Impact, Integrity, Community, Equity, and Collaboration
• Ability to support CLS events primarily in the San Diego region. Up to 10–15% travel and occasional evening event support may be required.

Preferred

• Experience preferred with Salesforce or similar CRM system
• Background in life sciences, healthcare, or a related industry
• Experience working in a membership organization, association, or mission-driven organization

Final Compensation will be based on experience, skills, internal equity, and organizational budget. CLS is an equal opportunity employer committed to fostering an inclusive and equitable workplace.