Compliance Representative

Job Description And Duties

Under the close supervision of the Administrator I, the incumbent is responsible for resolving complex technically difficult Business Entities (BE), Limited Liability Corporation (LLC)/Partnership, and Corporation accounts. The incumbent applies collection practices and due process to ensure compliance with tax laws. The incumbent applies the Revenue and Taxation Code, administrative regulations, and policy and procedures to maximize the collection of revenue. While providing exceptional customer service to taxpayers and tax professionals the incumbent is responsible for the thoroughness of their work and timely follow up.

Additional positions may become available (eRPA 2324-00210).

Position(s) may be located in any of the following office locations:

Sacramento (Central Office)

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You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-437282

Position #(s):

564-636-8619-XXX

Working Title:

Compliance Representative

Classification:

COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

$4,214.00 - $4,786.00 A

$4,346.00 - $5,181.00 B

$5,211.00 - $6,526.00 C

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of Business Entities (BE) laws, Revenue and Taxation Code, policies, and procedures.
• Knowledge and experience in reviewing staff work on Taxpayer Folder, Case Management, Accounts Receivable Collection System (ARCS), and Business Entities Tax System (BETS) or similar systems.
• Business Entities (BE) collection experience.
• Experience using strong analytical skills and problem-solving skills to resolve problems.
• Excellent Communication skills (written and verbal) and interpersonal skills.
• Ability to exercise good judgment and tact.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Experience working in a contact center (telephone).
• Ability to effectively deal with the public and establish and maintain positive working relationships.
• Ability to work independently and in a team environment.
• Demonstrated collaboration and customer service skills among internal and external customers.
• Ability to effectively plan, organize and manage your daily workload.
• Excellent work ethics and positive attitude.
  
  

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

(916) 845-3608

Hiring Unit Contact:

Jenny Charvet

(916) 845-5604

Jenny.Charvet@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 845-2860

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 7/2/2024