What are the responsibilities and job description for the Membership Support Representative position at California Farm Bureau?
Overview:
California Farm Bureau is seeking a dedicated Membership Support Representative to join our team. This role plays a crucial part in ensuring our members receive exceptional service and support, fostering strong relationships, and contributing to the overall mission of the organization.
Responsibilities:
- Assist with membership acquisition, retention, and renewal strategies through data-driven outreach and engagement activities.
- Prepare membership reports, track key performance indicators, and support administrative projects that advance membership growth and retention objectives.
- Maintain and update member records, engagement data, and reporting within the CRM system to support organizational goals and decision-making.
- Monitor membership trends, feedback, and participation metrics, providing insights and recommendations to enhance the member experience.
- Contribute to the development and continuous improvement of membership resources, communications, workflows, and operational processes.
- Provide support for escalated member inquiries or complex member experience issues, partnering with appropriate teams to ensure timely resolution.
- Assist members with inquiries related to membership benefits, services, and programs.
- Assist in the planning, promotion, and execution of membership-related events, campaigns, and strategic engagement initiatives.
- Contribute to the development and improvement of membership support processes and resources.
Qualifications:
- Bachelor's degree in agriculture, business administration, communications, or related field preferred.
- Proven experience in customer service or member support role, preferably in an agricultural or nonprofit setting.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Knowledge of agriculture industry and issues affecting farmers and ranchers is a plus.
- Commitment to the mission and values of California Farm Bureau.
Salary Range: $23.00/hr. to $25.00/hr.
California Farm Bureau Federation is an Equal Opportunity Employer.
Salary : $23 - $25