IT Support Specialist

Summary

The System Support Analyst provides technical assistance to users of CAFB’s Information Systems by analyzing and troubleshooting computer support problems and applying understanding of software and hardware products and services to resolve problems.

Essential Duties and Responsibilities

• Respond to work requests for technical support by communicating with users via phone, email, or in-person to identify, research, and resolve technical problems with computer hardware and software, operating systems, printing, and electronic mail.
• Document work request resolutions and other internal procedures, as directed.
• Configure, install, and test workstations, peripherals, and desktop phones for new users.
• Create user instructions and training materials.
• Perform routine maintenance and hardware/software upgrades on workstations.
• Maintain, assign, and track IT department inventory including hardware, software, desktop phones, mobile devices and related equipment and accessories.
• Set up and test computer equipment and network connectivity in conference rooms for scheduled meetings.
• Research hardware/software alternatives and provide recommendations.
• Assist Systems Administrator in creating, configuring, and maintaining Active Directory user and group accounts.
• Collaborate with Creative and Marketing teams to upload, maintain, and optimize website content.
• Other duties as assigned.

Qualifications

• A minimum of 2 years related experience.
• Associate’s degree in information technology or related field preferred.
• Thorough knowledge of commonly used concepts, practices, and procedures within Microsoft Windows, MacOS, and Microsoft 365 Suite.
• Foundational knowledge of Active Directory.
• Ability to travel to additional worksites, as needed.
• Ability to physically lift, move and install workstations, peripherals, network, and other business equipment – up to 50 pounds.

Salary Range: $25/hr. to $35/hr.

California Farm Bureau is an Equal Opportunity Employer