What are the responsibilities and job description for the County Programs Support Specialist position at California Farm Bureau?
SUMMARY: The County Programs Support Specialist serves as the initial point of contact to County Farm Bureaus and represents CAFB’s values, programs and mission to prospective and existing members, and the public at large.
ESSENTIAL DUTIES:
Assist CFB’s in the following areas:
- Collaborate and deliver a revamped CFB training program to train new and existing CFB staff to help ensure CFB’s are taking advantage of available CAFB programs and services.
- Work directly with CFB’s to collect data related to programs and services.
- Refer unresolved CFB issues to designated departments for further investigation and follow-up for complete cycle of service.
- Work alongside Field Representatives to ensure service to CFB’s.
- Coordinate, monitor and ensure resolution of member benefit issues with Benefit Partner representatives.
- Explore possible Benefit Partners and present to Member Advocacy.
- Coordinate shipment of benefit materials and other related products to members and counties.
- Coordinate and attend tradeshows alongside Member Advocacy and Field Representatives.
- Participate and provide support for member facing events including Annual Meeting and Capitol Ag Conference.
- Identify engagement opportunities while coordinating tradeshows.
- Work with appropriate vendors to ensure our Farm Bureau store is up to date and all orders are processed in a timely manner.
Manage content for the weekly membership e-newsletter via Constant Contact for CFB’s.
Participate in monthly meetings including Nimble training, Member Benefit calls, Grow in the Know and County Trainings etc.
Process county Farm Bureau membership goal program payments for approval and push out reports of monthly and annual goal results to county managers and key stakeholders.
Manage content for county Farm Bureau staff use on CFBF.com and SharePoint, including keeping communication pieces current, maintenance and notification of directory changes.
Assist counties in pulling member reports and other information upon request.
Maintain and push out monthly CAFB calendar of events for CAFB employes and CFB’s.
Plan and Facilitate Farm Bureau Extension sessions.
Route dues rate changes to applicable parties.
Provide month-end report of membership reports to director.
Perform other duties as assigned.
EXPERIENCE:
- Bachelor’s degree or relevant experience working in a membership association required.
- Minimum of 2 years of experience working in a customer service environment.
- Experience working at a County Farm Bureau.
- Intermediate or higher proficiency in Microsoft Word and Excel required, working proficiency in Access and PowerPoint.
- Proficiency in maintaining customer or membership records within a Customer Relationship Management (CRM) database preferred.
- General knowledge of California agriculture preferred.
COMPETENCIES:
- Outstanding customer service skills.
- Detail-oriented and ability to work on multiple tasks at a time.
- Mission-driven with a passion for helping people and creating positive customer service experiences.
- Proactive and resourceful problem-solver taking into consideration the impact to processes, other stakeholders and the organization’s mission.
California Farm Bureau Federation is an Equal Opportunity Employer