Front Desk Attendant - Laguna

Starting pay for all positions start at the minimum of the salary range posted.

We know IT, you’ve got IT, now bring IT

The spirit of fun, family, and integrity is the hallmark of our employees and team members. California Family Fitness is committed to you. We know you have ideas; we know you have drive. BRING IT to a company that values these things and fosters them from the start! Celebrating our 31st year in our community shows our history is long and stable, but we’ve kept that entrepreneurial spirit that values your questions, your passion, and your ideas.

Voted the #1 Health Club 22 years in-a-row by Sacramento Magazine readers!

We are looking for a Front Desk Attendant on a part-time basis based out of our Laguna location.

Apply to join our Family where we’ll value your talent, your ideas and your energy!

Starting pay for all positions start at the minimum of the salary range posted.

Availability:

• Part-time, 15-25 hours a week
• Schedules vary within these times:
  • Shift 1: Wednesday (9:00 AM – 1:30 PM), Friday (4:00 PM – 8:30 PM), Sunday (8:30 AM – 1:00 PM)
  • Shift 2: Friday (9:00 AM – 1:00 PM), Saturday & Sunday (3:00 PM – 7:30 PM)

Job Summary:

Greets all club guests and members and assists them entering facility, answering general questions, opening/closing club and ensures account information is correct and current

Accountabilities:

• Sells retail and other products and services
• Processes member paperwork and other documents
• Greets and farewells each member upon entry and exit in most cases learning member names
• Schedules programs or services in systems for members
• Answers general sales, services, and facility questions raised by guests or members
• Answers and manages all calls and ensures professional and friendly manner
• Updates member/guest database
• Assists Supervisor by reviewing membership status at member check-in and helps member understand membership status
• Opens and/or closes the club as required
• Conducts locker room checks and other actions to ensure a clean club
• Serves alcohol when required in conformity with state law and internal policy
• Serves food when required in conformity with state law and internal policy
• Ensures facility is kept clean and safe at all times
• Follows all health and safety requirements such as, but not limited to, physical distancing, regular surface cleaning, cough/sneeze etiquette, regular hand washing, and not coming to work when sick
• Promptly and thoroughly reviews all requested health and safety training provided, asking questions for any topic not clearly understood
• Communicates effectively verbally and in writing
• Works in a constant state of alertness and in a safe manner
• Maintains regular and predictable attendance
• Other duties as assigned

Qualifications:

• Must be at least 16 years of age
• High school diploma, GED, or in process
• 6 months' customer service or concierge experience preferred
• Current CPR/AED/FIRST AID certification (within 60 days of employment, company provided)
• Alcohol/food certification as required (paid for by Cal Fit)

Other Knowledge, Skills, and Abilities:

• Ability to transfer between various club locations
• Excellent customer service and relationship building skills
• Knowledge of telephone and in-person customer complaint resolution and de-escalation techniques

Check out the benefits of working at California Family Fitness by clicking the link below:

https://cdn2.hubspot.net/hubfs/338227/HR_Recruiting/18257_HR_EmployeeBenefits_Package.pdf

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.