What are the responsibilities and job description for the SUPERVISING PROGRAM TECHNICIAN II JC-501865 position at California Department of Public Health?
Department Information
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
The Vital Records and Statistics Division (VRSD) is responsible for department-wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. VRSD houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, VRSD is involved in many cross-cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.
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Job Description And Duties
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by planning, organizing, and directing the work of the Customer Service Team (CST) staff.
The Supervising Program Technician (SPT) II supervises a team responsible for responding to high volumes of telephone calls and emails. CST staff members respond to general questions regarding registering, amending, or obtaining copies of vital records. CST staff members provide information regarding new requests, existing requests, or general information regarding vital records. The SPT II personally performs the most complex work.
The incumbent works under the general direction of the Supervisor I (Sup I) of the Customer Service Unit.
In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/CDPHRecruitment
Final Filing Date: 12/30/2025
Position Details
Job Code #: JC-501865
Position #(s): 580-220-9925-013
Working Title: Customer Service Supervisor
Classification: SUPERVISING PROGRAM TECHNICIAN II $4,375.00 - $5,482.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework:
Hybrid
Job Type: Permanent, Full Time
Should you have any questions regarding the application process, our Recruitment Team is ready to help you at Apply@cdph.ca.gov or (916) 445-0983.
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
The Vital Records and Statistics Division (VRSD) is responsible for department-wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. VRSD houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, VRSD is involved in many cross-cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.
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- The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
- The CDPH is an E-Verify employer.
Job Description And Duties
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by planning, organizing, and directing the work of the Customer Service Team (CST) staff.
The Supervising Program Technician (SPT) II supervises a team responsible for responding to high volumes of telephone calls and emails. CST staff members respond to general questions regarding registering, amending, or obtaining copies of vital records. CST staff members provide information regarding new requests, existing requests, or general information regarding vital records. The SPT II personally performs the most complex work.
The incumbent works under the general direction of the Supervisor I (Sup I) of the Customer Service Unit.
In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/CDPHRecruitment
Final Filing Date: 12/30/2025
Position Details
Job Code #: JC-501865
Position #(s): 580-220-9925-013
Working Title: Customer Service Supervisor
Classification: SUPERVISING PROGRAM TECHNICIAN II $4,375.00 - $5,482.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework:
Hybrid
Job Type: Permanent, Full Time
Should you have any questions regarding the application process, our Recruitment Team is ready to help you at Apply@cdph.ca.gov or (916) 445-0983.
Salary : $3,721 - $4,661