Information Technology Associate (Technical Assistance Center)

Job Description And Duties

Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) provides first-level technical support in the Technical Assistance Center. The incumbent is responsible for troubleshooting, documenting, and resolving hardware, software, remote access, mobile devices, and network connectivity issues for end users. The ITA also assists with account administration, enterprise applications, imaging and deploying end-user devices, and escalation of complex issues to higher-tier support. The position requires excellent customer service skills, clear communication, and the ability to work in a high-volume, fast-paced environment, including responding to helpdesk calls, emails, and tickets and traveling to offsite locations as needed.

You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-494471

Position #(s):

420-798-1401-004

Working Title

Information Technology Associate (Technical Assistance Center)

Classification

INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework

In Office

Job Type

Permanent, Full Time

Work Shift

8:00 AM - 5:00 PM

Work Week

Monday - Friday

Department Information

This position is located in the California Justice Information Services Division, Technology Support Bureau, Enterprise Operations Support Branch, Technical Assistance Center (Local), Local Support Section

Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov.

ALTERNATE RANGE CRITERIA 483

Established 1/31/18, Pay Letters 18-04 and 18-05

When using education to meet the Alternate Range Criteria, education must include at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work. Closely related coursework refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.

Range A. This range shall apply to persons who do not meet the criteria for Range B, Range C, or Range D.

Range B. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

• Completed one year of satisfactory additional experience performing duties equivalent to: or higher than an Information Technology Associate, or
• Completed an additional 30 semester or 45 quarter units from an accredited college or university.
  
  

Range C. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

• Completed three years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or
• Received a bachelor’s degree from an accredited college or university
  
  

Range D. This range shall apply to persons who meet the Minimum Qualifications for the

classification and who have completed five years of satisfactory additional experience

performing duties equivalent to or higher than an Information Technology Associate.

When the requirements for the criteria are met and upon recommendation of the appointing power, the employee shall receive a rate under the provisions of California Code of Regulations, title 2, section 599.674 upon movement to Range B or Range C and a rate under the provisions of California Code of Regulations, title 2, section 599.676 upon movement to Range D.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR

Benefits of working for the State of California:

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!