What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at California Department of Developmental Services?
Job Description And Duties
Under direction of the Staff Services Manager II, this position directly assists regional center consumers and their families participating in the Self-Determination Program (SDP). The Associate Governmental Program Analyst (AGPA) handles inbound consumer inquiries, identifies issues, and describes and/or facilitates resolution options. Areas of responsibility include Ombudsperson affairs, systemic and policy improvements, and special projects. This position coordinates information and issues with colleagues for awareness and consistency and advises management of consumer inquiry trends impacting the SDP. The AGPA must serve as an unbiased, objective and independent accessible resource. Duties may include access to information systems containing protected consumer information, protected health information, and personal identifying information.
Effective July 1, 2025, State employees are subject to a salary reduction of two percent in exchange for 3.5 hours per month of the Personal Leave.
You will find additional information about the job in the Duty Statement .
Working Conditions
Work in a climate-controlled office under artificial lighting; exposure to computer screens and other basic office equipment; open office space; work in a high-pressure fast-paced environment with time-critical deadlines; may work overtime as needed outside business hours. Occasional statewide travel may be required.
Position Details
Job Code #:
JC-500961
Position #(s):
472-539-5393-XXX
Working Title:
Associate Governmental Program Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
4
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Department of Developmental Services
Department Information
The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.
These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.
The Department Is Located In a Modern, Sustainable And Innovative Office Building At 1215 “O” Street, Sacramento, California. Some Amenities Of The Building Include:
Special Requirements
The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/19/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Developmental Services - Headquarters
N/A
Attn: Savannah Schmidt
Cert Unit
1215 O Street, MS 10-40
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Developmental Services - Headquarters
N/A
Savannah Schmidt
Cert Unit
1215 O Street, MS 10-40
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of: Spanish Bilingual desired. Lanterman Act, regional center services, and the Self-Determination Program; populations served by California’s developmental services system; and the interdependence between the impartial role of Ombudsperson, the individuals we serve, and Department at large . Mediation and conflict resolution principles and investigation strategies.
Ability to: Listen actively; ability to understand the big picture and individual issues; clear and concise communication skills; remain nonjudgmental and apply the ethical principles of confidentiality, respect, impartiality, independence, and informality ; assess situations accurately and take effective action using conflict resolution skills; demonstrate the difference between advocacy and assistance; experience with intellectual and developmental disabilities; t imely respond to people with accurate information, m aintain thorough record keeping and accurate data entry.
Benefits
As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.
Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below:
State Employees - CalHR Benefits Website
CalPERS Health Benefit Summary 2025
CalPERS Health Benefit Summary 2026
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dds.ca.gov
Human Resources Contact:
Savannah Schmidt
(916) 651-0938
Savannah.Schmidt@dds.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Equal Employment Opportunity Office
(916) 654-1888
OHRAS@dds.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Electronic application submission is highly encouraged.
Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.
All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov .
Remove Any Confidential Information
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Under direction of the Staff Services Manager II, this position directly assists regional center consumers and their families participating in the Self-Determination Program (SDP). The Associate Governmental Program Analyst (AGPA) handles inbound consumer inquiries, identifies issues, and describes and/or facilitates resolution options. Areas of responsibility include Ombudsperson affairs, systemic and policy improvements, and special projects. This position coordinates information and issues with colleagues for awareness and consistency and advises management of consumer inquiry trends impacting the SDP. The AGPA must serve as an unbiased, objective and independent accessible resource. Duties may include access to information systems containing protected consumer information, protected health information, and personal identifying information.
Effective July 1, 2025, State employees are subject to a salary reduction of two percent in exchange for 3.5 hours per month of the Personal Leave.
You will find additional information about the job in the Duty Statement .
Working Conditions
Work in a climate-controlled office under artificial lighting; exposure to computer screens and other basic office equipment; open office space; work in a high-pressure fast-paced environment with time-critical deadlines; may work overtime as needed outside business hours. Occasional statewide travel may be required.
Position Details
Job Code #:
JC-500961
Position #(s):
472-539-5393-XXX
Working Title:
Associate Governmental Program Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
4
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Department of Developmental Services
Department Information
The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.
These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.
The Department Is Located In a Modern, Sustainable And Innovative Office Building At 1215 “O” Street, Sacramento, California. Some Amenities Of The Building Include:
- First floor retail space (separate access from 12 th Street)
- Café with multiple vendors
- Outdoor seating for meal breaks
- Employee fitness center which includes a yoga studio, cardio equipment and weights
- Plaza area with kitchenette on each floor
- Lactation rooms
Special Requirements
The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the questions or submit an SOQ may not be considered.
- Please describe your skills and experience that meets the qualifications specified in the Duty Statement.
- Please describe your experience that demonstrates your ability to develop and maintain cooperative working relationships with a team, the public, and diverse populations including individuals with disabilities.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/19/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Developmental Services - Headquarters
N/A
Attn: Savannah Schmidt
Cert Unit
1215 O Street, MS 10-40
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Developmental Services - Headquarters
N/A
Savannah Schmidt
Cert Unit
1215 O Street, MS 10-40
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of: Spanish Bilingual desired. Lanterman Act, regional center services, and the Self-Determination Program; populations served by California’s developmental services system; and the interdependence between the impartial role of Ombudsperson, the individuals we serve, and Department at large . Mediation and conflict resolution principles and investigation strategies.
Ability to: Listen actively; ability to understand the big picture and individual issues; clear and concise communication skills; remain nonjudgmental and apply the ethical principles of confidentiality, respect, impartiality, independence, and informality ; assess situations accurately and take effective action using conflict resolution skills; demonstrate the difference between advocacy and assistance; experience with intellectual and developmental disabilities; t imely respond to people with accurate information, m aintain thorough record keeping and accurate data entry.
Benefits
As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.
Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below:
State Employees - CalHR Benefits Website
CalPERS Health Benefit Summary 2025
CalPERS Health Benefit Summary 2026
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dds.ca.gov
Human Resources Contact:
Savannah Schmidt
(916) 651-0938
Savannah.Schmidt@dds.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Equal Employment Opportunity Office
(916) 654-1888
OHRAS@dds.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Electronic application submission is highly encouraged.
Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.
All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov .
Remove Any Confidential Information
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Salary : $6,031 - $7,547