Customer Service Liaison

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.

Job Highlights:

• We're located on 5102 Falls Road, Suite 22, Baltimore, MD.
• The schedule for this position is Monday - Friday from 9am-5:30pm or 10am-6:30pm with flexibility needed.
• The pay for this position is between $23/hr based on experience.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Grow your career with us – many promotional opportunities available
• Generous company discounts
• Referral bonuses
• Some locations provide cell phone stipends

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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