Client Service Representative

To provide friendly, highly skilled customer service to PoH patients and members so they feel valued and supported.

Job Duties include, but are not limited to:

·       Answer membership inquiries from individuals on-site or by telephone and provide or mail necessary information

·       Register new members

·       Check-in patients

·       Schedule physical therapy visits

·       Conduct Aquatic Wellness Membership Orientation

·       Database input

·       Process membership fees and daily usage fees from patrons

·       Listen to and respond to patrons’ requests or concerns in an appropriate manner

·       Open & close facility as requested by supervisor.

·       Assist with filing, copying, typing and bulk mailings as necessary

·       Assist with special events as necessary

·       Maintain a positive, helpful and professional demeanor at all times

·       Prepare patient files

·       Assist with Food Pantry

·       Participate in Outreach activities and events

Required Education or Skills:

·       High school graduate

·       Computer literate with an understanding of Microsoft Office programs and database usage

·       Ability to handle money and prepare daily and weekly accountings

• Ability to alphabetize and set up filing system

• Ability to work with elderly, disabled and diverse communities

• Ability to work under pressure and utilize good judgment

·       Pleasant, helpful and patient personality

·       Ability to speak in public

·       CPR certified or ability to become certified