Customer Service & Logistics Summer Intern

We are looking to hire a talented, self-motivated undergraduate student for a full-time summer internship that will support the Customer Service & Logistics team to develop analysis tools and reporting to identify customer order behavior opportunities that will improve cost to serve for Califia.

This hybrid internship position works in the office Tuesday through Thursday.

Learning Outcomes

By the end of the internship, you will:

• Have a solid understanding of Customer Service & Logistics within food CPG
• Create tools and visualizations for actionable analyses
• Learn how to present customer accessorial charges information in a succinct manner
• Learn to work with a cross functional team to drive partnerships and alignment
• Confidently present recommendations in team settings

Responsibilities

• Utilize systems such as ROSS ERP, Shipwell TMS (Transportation Management System), and Power BI to compile data
• Utilize Microsoft Excel and MS add-ons to perform analysis
• Partner with cross functional departments in Sales & Operations Planning, Transportation, and Warehouse Management

Capstone Project

• Identify customer order accessorial fees driving a higher cost to serve of customers
• Cross Functional Departments: S&OP, Customer Service, 3PL Warehouse, & Transportation
• Key Responsibilities: Create a new tool to identify customer accessorial fees driving costs to Califia and assess the potential savings from addressing these charges. Select one customer with opportunity and work with customer service/customer buyers to minimize impact of fees.

Qualifications

• Candidates should be actively pursuing a bachelor’s degree in Supply Chain, Industrial Engineering, or a related field.
• Advanced Excel skills and the ability to work with large data sets
• Excellent attention to detail with strong organizational skills
• Ability to multi-task with excellent follow through and task completion
• Strong analytical and problem-solving skills
• Strong team player, ability to collaborate with diverse cross-functional teams
• Problem solver, able to work independently to produce quality results
• Thrives in fast-paced environment
• Proficient in Microsoft Office applications: Word, PowerPoint, Outlook

Salary: $23.00/hour

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.