Manager of Estimate Review Performance and Quality

Service Center

Essential Responsibilities

• Develop and manage the strategic roadmap for Estimate Review quality and operational effectiveness across the enterprise and all carrier accounts
• This role will grow a team of potentially 4-6 direct reports to facilitate delivery of KPIs and improve Estimate Review performance across all carrier accounts
• Responsible for designing, revising, and implementing Estimate review workflows and identifying opportunities to improve efficiency, accuracy, and consistency
• Partner with internal and external stakeholders, including strategic account managers and senior leader stakeholders, to prioritize efforts and ensure alignment with organizational objectives
• Own organizational KPIs and facilitate delivery through analysis, reporting, and implementation of targeted improvement initiatives
• Monitor performance trends and quality metrics to ensure alignment with established standards
• Establish and maintain documentation, standard operating procedures (SOPs), and quality guidelines specific to Estimate Review processes
• Design and implement process enhancements within the Estimate Review function to improve cycle time, quality outcomes, and overall effectiveness
• Utilize data-driven methodologies to assess performance and recommend corrective or preventive actions when needed
• Collaborate with cross-functional teams (IT, Quality, Operations, Strategic Accounts, etc.) as required to support Estimate Review improvements
• Provide structured analysis and reporting to leadership regarding performance trends and improvement initiatives
• Perform other duties to meet the needs of the Estimate Review function

Knowledge, Skills, and Abilities

• Strong understanding of operational process improvement methodologies within a defined functional scope
• Demonstrated ability to manage program-level initiatives and drive execution without direct authority
• Excellent structured problem-solving skills with ability to analyze complex data sets and translate findings into actionable insights
• Ability to influence stakeholders and align teams around defined standards and objectives
• Strong organizational and prioritization skills
• Ability to work independently and manage multiple initiatives within a focused operational domain
• High level of professionalism and interpersonal skills
• Strong written and verbal communication skills tailored to various audiences
• Proficiency in Microsoft Office and data analysis tools

Education, Experience, and Requirements

• Bachelor’s degree or equivalent combination of education, training, and experience
• 3-5 years' experience in operational process improvement, quality management, or related functional program management
• Experience working with performance metrics and KPI-driven environments understanding of capital project management and operational budgeting
• Industry experience and knowledge of Caliber systems preferred

Working Environment

• This is a remote/hybrid position.
• On site environment is normal office administrative environment involving minimal exposure to physical risks. Occasionally will work in a shop environment with exposure to fumes, airborne particles, caustic chemicals, moderate noise, and temperature fluctuations.

Physical Requirements

• Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.