Account Manager

ACCOUNT MANAGER

About you

Were seeking a motivated and relationship-driven Account Manager to join our growing team at Caliber.Youre a strong client operator: equal parts relationship-builder and strategic thinker, with around 3 to 5 years experience working with clients and/or in marketing or brand roles that demand high impact stakeholder handling. Youre excited by the idea of a role that doesnt sit in a narrow lane and offers genuine room to grow.

In this role, youll manage a diverse portfolio of clients, ensuring the seamless delivery of projects that meet strategic objectives and deliver measurable results. Youll collaborate closely with our marketing and creative teams, providing input and support where needed to help shape campaigns and strengthen client propositions. The ideal candidate will have experience in account management, marketing or communications, with excellent communication, organisational, and project management skills.

Experience in social media management or strategy is a strong plus, with an ability to translate online engagement into meaningful business outcomes. Youll thrive in a fast-paced environment, spotting opportunities for growth and contributing to Calibers reputation for client excellence and innovation.

About Caliber

Caliber is a media company built to define a new era for journalism.

All the brands in the Caliber family are shaped to reimagine how stories are created, shared and valued. We believe that modern audiences need to be met on their terms, in their tone and on their time and we do that by supporting storytellers with the tools, training and rigor to shape the world with integrity.

With newsrooms in New York and London, we are supported by a global network of creators who are trained in the rigor and craft of journalism, vetted by senior editorial talent and supported by a leading production team - all working together to cut through with purpose, context and credibility. From breaking news to emerging trends, we deliver stories that matter, shaped by robust measurement and a deep understanding of digital platforms.

At the heart of our business is The Caliber Collective - our digital agency working with clients across both US UK, leading campaigns and partnerships of all kinds.

Day to day responsibilities:

Client Relationship Management

• Working with the Client Services team, act as the day-to-day point of contact for a selection of our key commercial clients, ensuring communication is smooth, proactive and insightful
• Lead client calls and updates, flagging opportunities, challenges or upcoming moments of strategic relevance
• Collaborate with our editorial and design teams to ensure deliverables are executed to a high standard and aligned with client goals
• Help drive client renewals and upsells by nurturing relationships and keeping an eye on long-term potential
• Maintain internal project trackers and schedules, ensuring key deliverables are on time and on budget
• Participate in execution of content partnerships by running paid media amplification

Marketing & Brand Support

• Work closely with the Chief Commercial Officer and Head of Marketing to support the creation and rollout of marketing activity that builds TNMs reputation and visibility
• Assist in developing case studies, one-pagers, decks, and website content that reflects our evolving offer and impact
• Support in managing marketing budget and reporting, while helping coordinate timelines, deliverables, and communications projects involving external partners such as agencies
• Provide project management support on brand activations or event moments (e.g. newsletters, partnership launches, speaker slots)
• Offer day-to-day input and feedback on how TNM shows up across digital touchpoints including LinkedIn, Instagram and email

Internal & Cross-Functional Coordination

• Build trusted relationships with stakeholders across editorial, sales and product to help tell our most compelling stories both externally and internally
• Contribute ideas for how we position TNMs commercial offer in new and imaginative ways
• Stay close to media and cultural trends to help us stay relevant and sharp in the stories we tell
  
  

What youll need to thrive

• A minimum of 3 years experience in client services, marketing or a brand/content environment
• Experience juggling multiple projects or clients with ease, and strong attention to detail
• A great instinct for storytelling and audience, whether writing a client deck or reviewing copy for a LinkedIn post
• A self-starting mindset and genuine desire to contribute to a mission-driven team
• Comfort working in a fast-moving environment, and the judgment to prioritize what matters most

Why Join Caliber? Together, well shape the future of news and storytelling, connecting with audiences in fresh, meaningful ways. If you share our passion for innovation, authenticity, and impact, lets make it happen.