Salesforce Field service Business Analyst - 100% Remote

Position: Salesforce Systems Analyst

Duration: 1 year and extend for another year if that year goes well

Location: 100% Remote (within Eastern or Central Timezones)

Job Description

The Systems Analyst II will work with users, developers, and other IT Staff to support many areas of the Software Development Lifecycle including requirements gathering, business process documentation, system functional design, system technical design, quality assurance, support, and implementation. The Systems Analyst II role requires working knowledge in agile methodologies, system design methodologies, technical writing, enterprise software products, web applications, desktop applications and database systems. This role will take the lead on a few projects with minimal complexity and will assist with multiple projects of greater complexity.

Duties

Business Partnership/Engagement 45%

• Leads Requirements Gathering sessions to formulate and define objectives using various research and fact-finding techniques, such as story mapping, prototyping, questionnaires, surveys, interviews, sampling, observation, working sessions, and walkthroughs.
• Assists in developing and maintaining a prioritized backlog of business needs in the form of User Stories.
• Translates User Stories into workflow and procedural changes and specifications for system modifications.
• Prepares functional, system and technical program specifications and requirements using a structured approach.
• Ensures requirement statements are complete, consistent, concise, traceable, unambiguous and verifiable and that they conform to defined standards.
• Clearly communicates business needs to development teams in an organized and timely manner using the principles of lean agile software development.
• Develops and maintains system and business process documentation.
• Works with software developers to help them understand requirements and to ensure the completeness and accuracy of related documents and specifications.
• Provides end-user notification and training for new or changed system functionality either in person, through documentation, or through web-based training.
  
  

Technical Partnership/Engagement 45%

• Works within an agile framework to facilitate development teams consistently delivering business value in an environment with rapidly growing business needs.
• Applies business and technology expertise to improve business processes and support critical system strategies.
• Maintains a development team backlog by writing User Stories and facilitating User Story refining sessions.
• Designs solutions to business needs
• Clearly and concisely communicates business needs and proposed solutions to development teams through a combination of methods (verbal, written, and visual) appropriate to the need.
• Develops and maintains system and business process documentation.
• Participates in Quality Assurance cycles and executes testing to ensure applications satisfy end user requirements using a standard process and testing methodology.
• Actively participates in reviews of specifications, requirements, etc. to develop, document and implement repeatable test plans.
• Works with end users and developers to proactively diagnose problems through research, analysis, and understanding of requirements.
• Participates in technical design reviews to help identify issues early in the development lifecycle
• Utilizes skills such as SQL or other tools to gain an understanding of system behavior and usage.
• Works closely with the Manager, IT Delivery Solutions to assist in management and planning of IT projects
• Works closely with other IT teams to plan work effectively
• Works within IT policies and procedures to ensure compliance to regulatory controls including but not limited to SOX.
• Aides in the IT general controls processes related to auditing, monitoring, approvals and validation.
  
  

Production Support 10%

• Diagnoses and manages software defects and system anomalies to a successful resolution.
• Consults with end-users concerning corrective actions as needed in a calm and professional manner.
  
  

Best Regards,

Chetna

630-425-6471 -D

815-600-8657-Fax

Chetna@smartcaliber.com

www.smartcaliber.com

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