What are the responsibilities and job description for the Automotive Glass Service Advisor position at Caliber Auto Glass?
Service Center CSCS TX Overview We are looking for true sales professionals. This role is for high-performing inbound and outbound salespeople. We are looking for resilient, competitive, and relentlessly persistent people who will follow up, move conversations forward, and deliver exceptional customer service and care. Key Responsibilities Proactively generating new business through high-volume outbound/inbound calls, emails, and follow-ups Own the full sales cycle: prospecting, qualification, objection handling, and closing Drive conversations with confidence and control. This role requires assertiveness and persistence Consistently meet and exceed sales targets in a fast-paced environment. Maintain accurate pipeline tracking and reporting Adapt messaging quickly based on prospect feedback and market signals Required Profile Salespeople, not order takers, with proven experience in outbound or inbound sales, are preferable. Preferably 3-5 years of experience in a high-volume, inbound/outbound sales contact center English level B2 or higher (able to negotiate, persuade, and close deals fluently) Comfortable providing options, handling objections, and asking for the close Results-driven mindset: motivated by targets, commissions, and competition High energy, disciplined, and consistent in follow-up Demonstrated success in: Objection handling Revenue protection Conversion-driven conversations Prior experience supporting home services, automotive, insurance, repair, or appointment-based businesses strongly preferred Previous performance in: Conversion Rate Targets Revenue per call / per lead Ability to resolve non-scripted scenarios Critical thinking when systems, schedules or expectations break Proficient in general computer skills Ability to multitask with different systems Comfortable working in process-driven, KPI measured environments Accepts real-time coaching and performance accountability What Success Looks Like High activity levels with meaningful conversations Strong close rates Revenue impact within the first months Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.