Order Experience Specialist

Why CALI Floors? Our culture is employee-centric! We know our people are what makes CALI Floors successful. Not only do we value our employees' feedback and ideas, we ask for it regularly. We value a healthy work/life balance, offer a hybrid work environment and, for days our employees are in the office, we have snacks and refreshments covered! Our employees enjoy great benefits in a culture which promotes innovation, development, teamwork and authenticity.

CALI is one of the fastest-growing flooring leaders with some of the best, most innovative, high-quality, and eco-conscious flooring and building products in the industry. We were recognized on INC 5000 and San Diego Business Journals' fastest-growing companies and named a top place to work! We rely on the efficiency, effectiveness, and supportive environment of our teams to ensure our continued growth while making a difference in the future of our planet. The growth in our business has created an opportunity for a new role supporting the CALI Home Centers team.

Position Summary: The Order Experience Specialist will support the Home Centers sales team and management to build relationships and drive sales through our Home Center sales channels.

Duties:

• Answer general install, product, and all CALI related questions
• Complete introduction calls to introduce yourself and explain your role to A&B stores
• Complete monthly follow-up calls with A&B stores (Update relationship Tab in NetSuite and check stock levels for samples and any instore pallets, send product lists)
• Drive CALI initiatives in Home Center Channel by driving awareness of new products and programs
• Conduct targeted virtual product knowledge trainings for store associates
• Assist in ordering process by being available via phone, fax, or email for stores seeking to place orders. Check stock and prices for stores as requested
• Work with Home Center Manager or Sr. Director to create and log estimates for pro sales while pushing to add accessories and other add-on items before final sales order is processed
• Create and collaborate as needed with the Customer Service Team to ensure stores are properly assisted through resolution of a case. Escalate when necessary
• Alert Home Center Manager or Sr. Director for any store needs/requests above and beyond
• Assist in Managing Channel conflict by serving as a SPOC for both stores and registered Home Center customers
• Keep up to date on market trends and new products in the Home Center stores and report feedback to management
• Help Identify areas of improvement in the company and assist with implementing solutions

Requirements:

• High School diploma with 2 years of related experience; Bachelor's degree in Business, or other related field preferred
• Experience in sales, customer service or account representative preferred
• Strong interpersonal, written and verbal communication skills
• Excellent organizational and time management skills
• Goal-driven with the ability to work under pressure

Benefits:

• Flexible hybrid schedule
• Company-sponsored medical, dental & vision coverage
• 401k with company match
• 9 paid holidays (including your birthday!)
• Monthly WFH Stipend (if applicable)
• Short-term disability (provided by Company)

Compensation: $21.50 an hour

CALI is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Under the Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.

CALI, its affiliates, and subsidiaries ("CALI") have an internal recruiting department. We may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed not to contact CALI employees directly to present candidates.

To protect the interests of all parties, CALI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CALI, including those sent to a CALI mailing address, fax machine, or email address, directly to CALI employees, or CALI’s resume database, will be considered CALI property. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. CALI will consider any candidate for whom an agency has submitted an unsolicited resume to have been referred by the agency free of any charges or fees.