Child Support Program Manager (Trinity) - Departmental Promotional Only

Job Location: Weaverville, CA

This recruitment is open only to current employees of the Humboldt–Trinity County Department of Child Support. Only individuals currently employed within the department are eligible to apply for this opportunity.

Under limited direction, the Child Support Program Manager plans, organizes and directs Child Support programs through subordinate supervisors; and performs related work as required.

Positions in this class may be second-level supervisors over discrete units of Child Support Specialists or may act as an Assistant Director, Department of Child Support Services.

• Manages the work of Child Support Specialists and support staff through subordinate supervisors.
• Establishes performance standards and training programs.
• Establishes case review and other quality control programs to ensure uniform application of laws, regulations, and departmental policy, and to ensure a high level of client service.
• Reviews cases requiring legal action and assists staff in preparing cases for prosecution.
• Establishes and maintains cooperative working relationships with other agency departments and other public and private social services agencies.
• Prepares operating budget for assigned units and maintains expenses within budgetary limits.
• May represent the department in statewide child services organizations, before civic organizations, the press, and local legislative bodies.
• May act as Child Support Services Department Director in the absence of the regular incumbent.
• May perform State mandated functions, including but not limited to: ombudsperson, customer & community outreach, quality assurance & program improvement, training, Fair Hearing Officer, and/or media relations.
• Performs related duties as assigned.

• General principles of public administration.
• Principles of personnel and budget management.
• Federal and California laws and regulations pertaining to child support.
• Issues in the management of child support programs.
• California local government organization and state/local government relations.
• Legal terminology and document processing as they relate to child support enforcement.

• Plan, organize, assign, and review work through subordinate supervisors.
• Apply and explain Federal and California child support laws and regulations in complex situations.
• Develop and implement local child support procedures.
• Independently analyze workflow, employee performance and child support casework issues and take effective action.
• Communicate with and explain technical information to individuals from a wide variety of educational and cultural backgrounds.
• Manage Child Support unit within budgetary constraints.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%  

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
  
 Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
 

If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination.  Please review the Experience and Education examination information below:
   
EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
   
 Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
   
ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Humboldt. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
  
RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
   
EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
   
GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
  
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
  
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
  
General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
   
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
   
DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a California driver license. Employees who drive on County business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority.
   
ADDITIONAL INFORMATION 

• Background check: Prior to hire, candidates must pass a background check, including a criminal records check.
• Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

PERS Retirement  
  Tier 1: 2.7%@55 prior to 7/5/12
  Tier 2: 2.0%@55 post 7/6/12  
  Tier 3: 2.0%@62 post 1/1/13  
 
ABOUT HUMBOLDT COUNTY
 Humboldt County is considered by many to be the most beautiful county in California. It is located 270 miles north of San Francisco, and is an area that has densely forested, mountainous areas, as well as over 100 miles of Pacific coastline, including Humboldt Bay, California's second largest natural bay. Humboldt County is substantially rural, with its greatest population in Eureka, where the College of the Redwoods' main campus is located, and Arcata, home to Cal Poly Humboldt State University. It's a charming and comfortable area, known for its hundreds of structural examples of Victorian architecture and great bike culture. The county produces 20% of the total volume and 30% of the total value of all forest products produced in California. Residents and visitors enjoy the many great performances and cultural events scheduled at Cal Poly Humboldt University, as well as great restaurants, farmers markets, museums, state parks, and nature and wildlife areas. Also popular is the Ale and Spirits Trail, Redwood Coast Music Festival, and the Summer Arts and Music Fest.  

ABOUT TRINITY COUNTY
 Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont, and is home to the Shasta-Trinity Forest, which is the largest national forest in California. The 2.1-million-acre forest encompasses five wilderness areas, hundreds of mountain lakes and over 6,200 miles of streams and rivers, including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure, such as fishing, gold-panning, jet-skiing, skiing and kayaking. For those who prefer terra-firma, there are over 460 miles of trails, ranging from wide, easy grades to rough, rocky and steep grades for hikers, backpackers, and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail, a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty, a rural environment, and spectacular photo opportunities!

Salary : $43 - $55