Child Support Assistant I/II

Applies Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; and performs related work as required.

Working under close supervision, Child Support Assistant I is the entry/trainee level in the Child support Assistant class series.  Employees in this class receive in-service training, and are given detailed instructions in the performance of routine duties related to assisting Child Support Specialists in securing delinquent child support payments.  As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.  Employees are expected to promote to Child Support Assistant II after one year of satisfactory performance at the trainee level.
 

Duties may include, but are not limited to, the following. 
For Child Support Assistant I, duties are performed at the trainee level:

• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops, organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.
• Assists with the location of parents and the establishment of parent's support capability.
• Performs related duties as assigned.

• Basic arithmetic.
• English usage, grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.

• Perform basic arithmetic calculations.
• Exercise tact, diplomacy, and flexibility.
• Understand and follow written and oral instructions.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Read, interpret and apply policies, procedures and regulations.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

Child Support Assistant I
One (1) year of full-time general clerical experience.
Child Support Assistant II
One (1) year of full-time experience performing duties comparable to a Child Support Assistant I in a state or local government agency.

Examination Information
TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% 
 The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
 
 Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

If conditions are warranted, an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below:

EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%
 The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

Eligible List Information

A departmental open eligible list will be established for the county of Del Norte. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

Retest Period

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

Special Testing Arrangements

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

Education Documents

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

General Information

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. 

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. 

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

Equal Employment Opportunity

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information
 

• A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• As a condition of employment, the County of Del Norte will require proof of ability to work in the U.S.
• This recruitment will be used to fill full-time, part-time, and extra-help positions as vacancies occur.

About Del Norte County
  Del Norte County, where the redwoods meet the sea, is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods, some over 350 feet tall. These redwoods are the tallest living things on Earth, dating back over 2,000 years. Notably, the County is located in one of the few rain forests in the temperate region. The County is home to a multitude of unique plants and flowers, coastal bird and fish species, rocky primitive beaches and sea stacks, pristine rivers, and historic lighthouses. Del Norte County is home to several fun rivers and ocean activities, a variety of food festivals, including local seafood, a sanctioned BBQ cook-off, raft races on the beautiful and wild Smith River, and the very popular ocean stand-up paddleboard race. There are numerous hiking trails located within the national and state parks, as well as sponsored park events throughout the year.  Star Wars enthusiasts will also recognize the County as being the location of some of the forest scenes used in Return of the Jedi.