What are the responsibilities and job description for the Data/Tech Support Specialist I position at Caledonia Central Supervisory Union?
DATA/TECHNOLOGY SUPPORT
SPECIALIST I
Job Description
CCSU is seeking a Data/Tech Support Specialist I to perform a variety of technical tasks and duties
relating to the installation, diagnosis, repair and maintenance of classroom and office technology:
Including computer and software components and applications. The technician would also perform
support and management tasks for multiple programs including the student information system,
assessments, and other user programs.
ESSENTIAL DUTIES & RESPONSIBILITIES
:
o Manages the Technology Helpdesk
o Supports PC’s, Mac’s and Chromebooks
o Monitors help desk ticket systems and assigns and/or resolves tickets accordingly
o Provides on-site and remote support to multiple schools
o Performs hardware and software evaluations
o Installs, updates, and supports a wide variety of software
o Maintains district inventory database
o Assists with the deployment of devices
o Manages data in school programs including student information systems, network
accounts, assessment programs and state reporting systems
o Performs other tasks and duties as assigned by the Technology Director
DESIRED QUALIFICATIONS: To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily, in addition to the following:
o High School Diploma (or GED or High School Equivalent Certificate), plus one year of
work experience in related field; college credit in computer science will be accepted as
work-related experience
o Valid VT Operator’s License and transportation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
:
o Knowledge and experience with the use, repair, and maintenance of computer
hardware, software and peripherals relevant to applications used in education
o Ability to analyze and solve technology problems quickly
o Good oral communication, written communication, and time management skills
o Good analytical/problem solving skills
o Familiarity with Windows, Mac and Google Environment
o Good teamwork skills
o Good organization skills with the ability to work on multiple projects and/or assignment
simultaneously
o Ability to read, analyze and interpret technical documentation
Position Type: Full-time
Positions Available: 1
Job Requirements
Citizenship, residency or work visa required
Salary : $20 - $23