Service Manager (Minimum 1 yr management exp required)

Earn $75,000-$125,000 While Building a High-Performing Service Department

Base Salary: $70,000-$75,000

Performance Bonuses: Up to $40,000 annually

Benefits Package Value: Approximately $15,000 annually

Total Compensation Potential: $75,000-$125,000 based on department performance

If you're currently leading technicians, managing workflow, and driving service department results, but you're frustrated by a lack of support, accountability, or opportunity, this may be the role you've been looking for.

Caldwell Outdoor Equipment is seeking a Service Manager who wants to build, lead, and grow a service department that takes pride in quality work, strong customer relationships, and measurable performance.

This is a leadership position with significant influence over department success, team development, customer satisfaction, and profitability.

About Caldwell Outdoor Equipment

We are a family-owned outdoor power equipment dealership serving the St. Louis region. We sell, service, and support industry-leading equipment for homeowners, commercial contractors, municipalities, and property owners.

Our Service Department is one of the most important parts of our business. We believe customers should receive excellent communication, quality repairs, and an experience that earns their trust for years to come.

What You'll Own

As Service Manager, you will have responsibility for:

• Service department profitability
• Technician productivity and efficiency
• Team leadership, coaching, and accountability
• Workflow management and shop capacity planning
• Customer satisfaction and communication
• Service sales growth
• Warranty administration oversight
• Quality control and comeback reduction
• Technician development and apprenticeship programs
• Hiring, onboarding, coaching, and employee development

You will have a direct impact on departmental performance and play a key role in the continued growth of the dealership.

What Success Looks Like

Top performers in this role:

• Build and develop high-performing technicians
• Maintain strong productivity and efficiency metrics
• Create exceptional customer experiences
• Increase service department revenue
• Reduce comebacks and quality issues
• Build strong workflow systems and accountability
• Develop future technicians through apprenticeship and training
• Create a culture of ownership, professionalism, and continuous improvement

Who We're Looking For

You may be a strong fit if you currently work as:

• Service Manager
• Shop Foreman
• Fixed Operations Manager
• Equipment Service Manager
• Automotive Service Manager
• Heavy Equipment Service Manager
• Agricultural Equipment Service Manager
• Powersports Service Manager

We are looking for someone who enjoys leading people, solving problems, improving systems, and taking ownership of results.

QualificationsRequired

• 5 years of service department leadership experience
• Experience managing technicians and workflow
• Strong leadership and coaching skills
• Excellent communication and customer service abilities
• Valid driver's license
• Ability to work extended hours during peak seasons
• Ability to lift up to 50 pounds when needed

Preferred

• Outdoor power equipment experience
• Agricultural equipment experience
• Heavy equipment experience
• Automotive service management experience
• Experience with CRM and dealership management systems
• Understanding of technician productivity and efficiency metrics

Benefits

Benefits package valued at approximately $15,000 annually:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Purchase Program
• Professional Development Opportunities
• Leadership Growth Opportunities
• Stable Family-Owned Company
• Long-Term Career Potential

Why This Opportunity Is Different

Many service management positions focus on maintaining the status quo.

This position is for someone who wants to lead, improve, coach, and build.

You'll have clear expectations, measurable goals, strong support from leadership, and a compensation structure that rewards performance.

If you're ready to take ownership of a service department and build something you're proud of, we'd like to talk with you.

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Management: 1 year (Required)
• service: 1 year (Preferred)

Work Location: In person

Salary : $70,000 - $75,000