Central Scheduler

JOB TITLE:           Central Scheduler

DEPARTMENT:  Admissions

REPORTS TO:     Admissions Supervisor

SUPERVISES:      None

POSITION SUMMARY:

• Is accountable for the delivery of consistently high quality effective and efficient entry of information into the computer system.
• Functions under the supervision of Admissions Supervisor.
• Is accountable for the effective and efficient operations of the Business Office ensuring that the objectives of the Business Department and the organization are being met.
• Ensures appropriate organizational practices are in use.
• Promotes good public relations through contacts with patients, practitioners, visitors, employees, peers and the public at large.
• Maintains confidentiality of patient information adheres to HIPPA policy.

POSITION RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Visit creation for Pre-Registration of scheduled patients.
• Responsible for scheduling all outpatient procedures with physician offices, clinics and patients.
• Excellent customer service skills needed to interact with physicians, physician office staff and patient.
• Ensures the accuracy of orders, makes certain the diagnosis meets medical necessity. Verifies the test is pre-certed if applicable and directs the orders to the appropriate station.
• Responsible for scheduling of appointments for Radiology, Surgery and Polysomnography. The appointment times should be coordinated to best meet the needs of the patient and ordering physician.
• Works with each individual department and other health care facilities to initially set up the appointment process and to maintain the process is as streamlined as possible.
• Responsible for order verification as dictated by hospital policy, checking the accuracy of radiology, surgery, sleep lab orders and all outpatient orders that come through central schedule fax number.
• Assists the physicians and their staff with scheduling patients for procedures, giving appropriate preps and ensures time scheduled for procedure is adequate.
• Enters changes to scheduled procedures called in from physician offices or patient into scheduling system. Always documents reasons for changing appointments and their status. Notifies the department if a cancellation is on the day of the test.
• Ability to handle faxed orders, check for accuracy, forward/print them to appropriate fax/station.
• Ability to assume responsibility and exercise authority with M.D., clinic and administrative staff.
• Work in conjunction with the IT Department to help maintain the centralized scheduling module.
• Assist with set-up of new procedures and times as the Central Scheduler position expands. 
• Assists in maintaining established departmental policies, procedures and objectives.
• Assists in maintaining adequate and effective communication between the Business Office and ancillary departments for the purpose of problem.
• Interacts with others (on the phone or in person) in a positive, professional and appropriate manner.
• Works cooperatively with others.  Has respect for and an understanding of the contributions of all team members.
• Protects patient confidentiality by promoting appropriate staff communication practices.   
• Performs other duties as assigned. 

MINIMUM EDUCATION

High School Graduate or GED.

MINIMUM EXPERIENCE

At least two years in a physician’s office setting.

PREFERRED EXPERIENCE

Associate Degree, data management, two-year’s experience in a physician office setting with scheduling responsibilities or in a health care environment with admitting background.