What are the responsibilities and job description for the Income Maintenance Caseworker I - Customer Service - Emergency Assistance (PT, Temporary Position) position at Caldwell County Government?
Department
DSS
Location
Lenoir NC
Position Type
Part-Time
Salary
$17 / hr
Date
2025.11.06
Description
Income Maintenance Caseworker I (PT) – Customer Service – Emergency Assistance
SOCIAL SERVICES
Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community. We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve.
If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!
Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family’s needs.
GENERAL STATEMENT OF DUTIES
Work at this level reflects the performance of one or two functions within the eligibility process such as interviewing the client, obtaining the required information, completing initial applications, verifying the information obtained. This position will be responsible for performing some of these duties as a part of the Customer Service Team. This position will have the responsibility of learning basic income maintenance policy and processes and will assist the Customer Service team in implementing these functions at first customer contact. Employee will also explain program(s) requirements and options and advise or refer clients to other program services as appropriate.
EXAMPLES OF DUTIES PERFORMED
- Assist individuals with basic aspects of eligibility determination and review
- Examine and recognize appropriate documentation
- Answer specific questions for customers about agency programs
- Train customer service team on important aspects of income maintenance programs
- Assist in all customer services duties, as needed, in reception, mail, and switchboard
RECRUITMENT STANDARDS
Knowledge, Skills and Abilities
The ability to perform a variety of functions independently. The ability to organize work schedule and to see that all deadlines and timelines are met. Knowledge of programs offered by Social Services and from the community in general. The ability to work well with others.
MINIMUM EDUCATION AND EXPERIENCE
Graduation from High School.
Salary : $17