What are the responsibilities and job description for the Infrastructure and Systems Specialist position at Calderon Textiles?
Position Title: Infrastructure and Systems Specialist
Department: Information Technology
Reports to: Head of Information Technology
About Us
Calderon Textiles, LLC is a national leader in the custom procurement, supply chain, and distribution of textiles to multiple markets. Celebrating over 40 years of business, we have fulfilled our mission by being a fair employer, engaging in global citizenship, and being a strong, profitable link in our customers’ supply chains through long-term partnerships, creative solutions, and the leveraging of global sourcing and technology.
At Calderon Textiles, we are dedicated to excellence, accountability, fairness, ethics, professionalism, diversity, and the strategic application of technology to enhance our business.
Position Summary
The Infrastructure and Systems Specialist is responsible for the reliability, security, and improvement of Calderon’s core technology environment, including servers, networks, cloud services, backups, and related infrastructure across company locations.
This role is also the responsible party and subject matter expert for EDI. It owns the health, documentation, troubleshooting, and continued improvement of Calderon’s EDI integrations, working with internal teams, customers, and external partners. The role serves as a designated backup for agreed Prophet 21 responsibilities.
Essential Duties and Responsibilities:
Infrastructure and operations
- Administer, monitor, and maintain servers, networks, storage, cloud services, and other core infrastructure.
- Plan and execute system upgrades, replacements, migrations, and maintenance while protecting business continuity.
- Monitor system health and capacity, investigate recurring failures, and address their underlying causes.
- Maintain current system diagrams, configurations, procedures, and technical runbooks.
- Resolve advanced infrastructure issues escalated by the IT Support Specialist.
Security, backup, and recovery
- Implement and maintain infrastructure security controls in coordination with the Head of IT.
- Manage infrastructure patching and remediation of unsupported systems.
- Maintain backup and recovery processes, verify backups, and conduct documented recovery tests.
- Provide technical support during security incidents and system outages.
- Identify risks and present recommended actions, timing, and resource needs to the Head of IT.
EDI ownership and ERP backup
- Serve as Calderon’s EDI subject matter expert and accountable technical owner for EDI integrations and operations.
- Troubleshoot EDI failures through resolution, including problems involving data mapping, transactions, connectivity, and handoffs between systems and partners.
- Coordinate EDI setup and changes for new customers or trading partners, including requirements, testing, launch, and stabilization.
- Maintain documentation of EDI configurations, customizations, transaction flows, partner requirements, and support procedures.
- Coordinate EDI work with the ERP Specialist, business teams, customers, and outside vendors; ensure issues have a clear owner and are followed through to resolution.
- Perform an agreed and documented set of Prophet 21 backup duties when needed.
Planning and collaboration
- Contribute technical input to the IT roadmap, budget, capacity planning, and acquisition integration planning.
- Work with the Head of IT to prioritize infrastructure and EDI improvements based on business risk and impact.
- Participate in testing changes that affect ERP, EDI, warehouse operations, or other connected systems.
- Verify that vendor work is tested, documented, and supportable after implementation.
Qualifications
- Significant experience administering business infrastructure, including servers, networks, identity and access systems, backups, and cloud services.
- Strong experience supporting EDI integrations, transaction flows, troubleshooting, and trading partner onboarding.
- Experience working with ERP systems; Prophet 21 experience preferred.
- Experience with security controls, backup validation, disaster recovery, and technical documentation.
- Ability to investigate complex issues across multiple systems and coordinate the people needed to resolve them.
- Ability to explain technical risks and options in clear business terms.