What are the responsibilities and job description for the Customer Relations Specialist position at Calderon Textiles?
Position Title: Customer Relations Specialist
Department: Customer Relations
Reports To: Customer Relations Manager
About Us: Calderon Textiles, LLC is a national leader in the custom procurement, supply chain, and distribution of textiles to multiple markets. Celebrating over 40 years of business, we have fulfilled our mission by being a fair employer, engaging in global citizenship, and being a strong, profitable link in our customers’ supply chains through long-term partnerships, creative solutions, and the leveraging of global sourcing and technology.
At Calderon Textiles, we are dedicated to excellence, accountability, fairness, ethics, professionalism, diversity, and the strategic application of technology to enhance our business.
Position Summary
The Customer Relations Specialist is a critical role for individuals who thrive in fast-paced, collaborative environments and are eager to grow alongside a dynamic business. This position is ideal for someone who is detail-oriented, service-driven, and looking to gain cross-functional exposure in areas like sales, supply chain, marketing, and finance. You’ll be responsible for supporting our customers with accurate order entry and account management, all while contributing to the continued success of our customer relationships and internal workflows.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- Enter and maintain accurate customer data and order details in the ERP system
- Provide timely updates to customers regarding pricing, shipping dates, order status, and delays
- Monitor open orders and proactively address potential delays to ensure on-time shipment
- Serve as a liaison between customers and internal teams (e.g., sales, production, warehouse) to resolve issues and drive satisfaction
- Troubleshoot customer issues, manage claims efficiently, and ensure closure within expected timelines
- Support the sales team by managing accounts in their absence and assisting with internal coordination
- Assist with marketing-driven initiatives, including customer campaigns and promotional shipments
- Manage sample order processing, including special packaging or labeling needs
- Delivery of a high standard of service that supports 100% customer satisfaction and long-term retention
Qualifications:
- High School Diploma or equivalent required
- Minimum 2 years of experience in a customer service, order management, or account support role
- Strong computer skills, particularly with Microsoft Excel and Word
- Prior experience with fully integrated ERP systems (Epicor Prophet 21 preferred)
- Familiarity with CRM systems and customer communication workflows
- Knowledge of the textile industry is a plus
- Exceptional communication skills—both written and verbal
- Able to work independently, adapt quickly, and prioritize in a high-volume environment
Calderon Textiles, LLC is an Equal Opportunity Employer.
Join our team and help us continue our tradition of excellence and innovation in the healthcare and hospitality textiles industry!