What are the responsibilities and job description for the Player Services Supervisor position at Calder Casino?
Title: Player Services Supervisor
Requisition ID#: 3555
Location:
Miami Gardens, FL, US, 33056
Property: Calder Casino
Pay Range
Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010. With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we’re known for delivering unforgettable experiences. But what truly sets us apart? Our team! We take pride in having the friendliest staff in town and fostering a welcoming, fun, and rewarding work environment. We also believe in investing in our team’s success, offering growth and development opportunities to help you build a fulfilling career. Come be a part of our growing team and bring your energy to the action!
Job Summary
Calder Casino is an exciting place to work! As the Player Services Supervisor, your role will be to support the day-to-day operations of the Players Club and Promotions/Special Events, ensuring the delivery of quality guest service, increasing the capture of accurate customer data, rated play, and assisting the Player Services Manager with departmental goals. We look forward to learning more about you at Bigger. Better. Calder.
Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!
Essential Duties And Responsibilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here?
Here's a Link To Apply Internally
Employee Login
Nearest Major Market: Miami
Requisition ID#: 3555
Location:
Miami Gardens, FL, US, 33056
Property: Calder Casino
Pay Range
Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010. With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we’re known for delivering unforgettable experiences. But what truly sets us apart? Our team! We take pride in having the friendliest staff in town and fostering a welcoming, fun, and rewarding work environment. We also believe in investing in our team’s success, offering growth and development opportunities to help you build a fulfilling career. Come be a part of our growing team and bring your energy to the action!
Job Summary
Calder Casino is an exciting place to work! As the Player Services Supervisor, your role will be to support the day-to-day operations of the Players Club and Promotions/Special Events, ensuring the delivery of quality guest service, increasing the capture of accurate customer data, rated play, and assisting the Player Services Manager with departmental goals. We look forward to learning more about you at Bigger. Better. Calder.
Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!
Essential Duties And Responsibilities
- Supervising and supporting the day-to-day operations of the Players Club while fostering teamwork, positive morale, motivation, open communication, and creating Winning Experiences.
- Execution of drawings and promotions via microphone to large live audiences.
- Execution of Special Events, including vendor coordination.
- Setting up and breaking down the physical structures and décor needed for Promotions & Special Events.
- Communicating all details of promotions and special events to the Advertising Team in a timely manner.
- Proofreading promotional materials before they are viewed by the public.
- Communicating details about our Promotions and Special Events to the public.
- Motivating and developing Team Members through mentoring, coaching and providing performance feedback.
- Adhering to regulatory, departmental, and company policies in an ethical manner and endorses business objectives, ethics and values of the company and property.
- Performing other duties as assigned.
- High level of customer service skills, being able to maintain composure as a representative of the Company at all times.
- Adherence to Code of Conduct and all Calder Casino policies and procedures.
- Maintain and promote our business strategy of Clean, Safe, Compliant, Engagement, Service, and EBITDA.
- Maintain an open-door policy for Team Members to allow open communication.
- Leads by example relative to exemplary customer service both internal and external.
- Excellent oral and written communication skills in English and Bi-lingual in Spanish is preferred.
- Minimum of two years of experience in Marketing / Customer Service / Guest Relations / Promotions.
- Knowledge of Aristocrat Player Tracking System is preferred.
- Knowledge of Microsoft Products.
- Ability to obtain a valid gaming license.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here?
Here's a Link To Apply Internally
Employee Login
Nearest Major Market: Miami