What are the responsibilities and job description for the Application Support Analyst (Salesforce Lightning) $50.00 position at Calance US?
We are hiring Application Support Analyst (Salesforce Lightning) $50.00 for a Contract position in Hartford, CT
CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!
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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Application Support Analyst (Salesforce)
JOB REF#:44435 - 65586
Duration:12 Months (Contract)
Location:HYBRID - Hartford, CT 06134
Pay Rate:$50.00 (W2 only) or $55.00 (INCORPORATED), (Not accepting 1099 or C2C)
HYBRID: Candidate is required to work ONSITE 1 day per week (LOCAL CANDIDATES ONLY)
HOURS: Monday - Friday 8:00AM - 5:00PM
Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. Consultant should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.
Provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.
Support requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation.
Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.
Support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.
DAILY TASKS:
End-user technical support responses and resolutions
Issue triage, documentation, and tracking in Azure DevOps and JIRA
Support tickets with troubleshooting notes
Feedback documentation for enhancements and new portal features
UAT support for Salesforce and Single Entry Portal releases
User support guides, knowledge base entries, or process documentation as needed
RESPONSIBILITIES INCLUDE:
Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
Assist technical analysts with enhancements, testing, and documentation
Participate in agile ceremonies, backlog refinement, and release readiness discussions
Perform root cause analysis and collaborate with developers on bug resolution
Support UAT test cycles and portal validation activities
Maintain clear communication with stakeholders and users
REQUIRED SKILLS/EXPERIENCE:
Hands-on experience with Salesforce (Lightning Experience), including user support and basic configuration
Experience supporting Salesforce portals / Experience Cloud (provider, customer, or partner portals)
Strong application support background, including issue triage, troubleshooting, and root cause analysis (RCA)
Experience with ticketing and work management tools such as Jira and Azure DevOps
Experience supporting User Acceptance Testing (UAT), including test case execution and defect validation
Ability to analyze and validate data within Salesforce to troubleshoot user and system issues
Experience documenting support tickets, troubleshooting steps
DESIRED SKILLS:
Familiarity with Agile/Scrum methodologies and participation in sprint ceremonies (stand-ups, backlog refinement, retrospectives)
Understanding of Software Development Lifecycle (SDLC) processes and release management cycles
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==========================================
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!
=======================================================
** We will NOT accept 3rd Party (C2C) Contractors **
=======================================================
JOB DETAILS:
Position:Application Support Analyst (Salesforce)
JOB REF#:44435 - 65586
Duration:12 Months (Contract)
Location:HYBRID - Hartford, CT 06134
Pay Rate:$50.00 (W2 only) or $55.00 (INCORPORATED), (Not accepting 1099 or C2C)
HYBRID: Candidate is required to work ONSITE 1 day per week (LOCAL CANDIDATES ONLY)
HOURS: Monday - Friday 8:00AM - 5:00PM
Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. Consultant should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.
Provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.
Support requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation.
Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.
Support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.
DAILY TASKS:
End-user technical support responses and resolutions
Issue triage, documentation, and tracking in Azure DevOps and JIRA
Support tickets with troubleshooting notes
Feedback documentation for enhancements and new portal features
UAT support for Salesforce and Single Entry Portal releases
User support guides, knowledge base entries, or process documentation as needed
RESPONSIBILITIES INCLUDE:
Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
Assist technical analysts with enhancements, testing, and documentation
Participate in agile ceremonies, backlog refinement, and release readiness discussions
Perform root cause analysis and collaborate with developers on bug resolution
Support UAT test cycles and portal validation activities
Maintain clear communication with stakeholders and users
REQUIRED SKILLS/EXPERIENCE:
Hands-on experience with Salesforce (Lightning Experience), including user support and basic configuration
Experience supporting Salesforce portals / Experience Cloud (provider, customer, or partner portals)
Strong application support background, including issue triage, troubleshooting, and root cause analysis (RCA)
Experience with ticketing and work management tools such as Jira and Azure DevOps
Experience supporting User Acceptance Testing (UAT), including test case execution and defect validation
Ability to analyze and validate data within Salesforce to troubleshoot user and system issues
Experience documenting support tickets, troubleshooting steps
DESIRED SKILLS:
Familiarity with Agile/Scrum methodologies and participation in sprint ceremonies (stand-ups, backlog refinement, retrospectives)
Understanding of Software Development Lifecycle (SDLC) processes and release management cycles
==========================================
==========================================
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Salary : $50